Siebel CRM Desktop for Microsoft Outlook Administration Guide > Controlling Synchronization > Controlling Other Configurations That Affect Synchronization >

Allowing Users to Open Top-Level Objects from the Control Panel

You can configure Siebel CRM Desktop to allow the user to open top-level objects from the Synchronization Control Panel if a synchronization issue occurs.

To allow users to open top-level objects from the Control Panel

1. Use a JavaScript editor to open the business_logic.js file.
2. Specify the top-level objects in the following code:

   //Triggers
   helpers.for_each(["Opportunity", "Account", "Contact", "Action", "Mail", "Event", "Task"], function(type)
   {
     scheme.triggers.add_simple_trigger(form_helpers.native_show, null, type, null, "show");
     scheme.triggers.add_simple_trigger(form_helpers.native_show, null, type, null, "cp_show");

   });

   The array for helpers.for_each contains the list of top-level objects that CRM Desktop can open. You must add the name of the object to this array. For example, for Service Request, you add the following code:

   (["Opportunity", "Account", "Contact", "Action", "Mail", "Event", "Task", "to-level_object"]

   where:

   • top-level_object specifies a top-level object that your customization includes. For example, use the following code for the Service Request object:

   (["Opportunity", "Account", "Contact", "Action", "Mail", "Event", "Task", "Service Request"]