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Alt Message Classes Tag of the Siebel Basic Mapping File

To specify an alternative message class to an object in Outlook, you can use the alt_messageclasses tag. This tag is useful if a CRM object might be in one of several different states. For example, a contact might be shared or not shared.

This tag must include a set of alt_messageclass tags that specify each state of an object. The alt_messageclass tag can also specify a form that you use for an object with this message class. This way, you can use different forms for the same object, but in different states.

Each alt_messageclass tag includes the following attributes:

• Ext. Indicates an extension that CRM Desktop adds to an original message class.
• display_name. The same as the message_class tag.
• icon. The same as the message_class tag.
• large_icon. The same as the message_class tag.