This chapter describes how Siebel CRM Desktop handles some types of Siebel CRM data. It includes the following topics:

• How Siebel CRM Desktop Handles Activities
• How Siebel CRM Desktop Handles Shared Activities
• How Siebel CRM Desktop Handles Microsoft Outlook Calendar Data
• How Siebel CRM Desktop Handles Microsoft Outlook tasks
• How Siebel CRM Desktop Handles Microsoft Outlook Email Messages
• How CRM Desktop Displays Data That Is Not Directly Visible
• How a User Can Link Siebel CRM Records to Microsoft Outlook Records
• How Siebel CRM Desktop Handles Items If the User Removes the CRM Desktop Add-In