Siebel CRM Desktop for Microsoft Outlook Administration Guide > Installing Siebel CRM Desktop >

Troubleshooting Siebel CRM Desktop Installation

Siebel CRM Desktop might display a message during installation that is similar to one of the following error messages:

The System cannot open the device or file specified

Error 2755.Server returned unexpected error 110 attempting to install package

This problem might be due to the fact that the CRMDesktop.msi file is encrypted or is located in a directory where the user does not possess run permissions.

To troubleshoot Siebel CRM Desktop installation

1. Open Windows Explorer.
2. Right-click the .msi installation file and then click Properties.
3. In the General tab, click Advanced.
4. Make sure the following option does not contain a check mark and then click OK.

   Encrypt contents to secure data

5. Reinstall CRM Desktop.