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Understanding the Action Framework

The action framework enables users to specify the actions to be executed when policy conditions evaluate to true within a trigger point.

Architecture of the Action Framework

The architecture of the action framework comprises:

  • An action type registration component for creating and maintaining action types by programmers and IT staff. An action type is metadata pertaining to a particular class of actions that might be performed at runtime.

  • An action type bundle registration component for creating and maintaining action type bundles, or classes of actions that can be combined. An action type can be in only one action type bundle.

    Note: In this release, if other display action types are created by a PeopleSoft product line, they must be combinable with the delivered display alert action type and must be registered in the display action type bundle.

  • A design-time environment facilitating the embedding and configuring of consequent actions within policies.

  • A runtime environment that enables the decision engine to invoke particular actions as needed.

  • A generic display alert action type, which is available to all product lines using the framework. It can be used to display important information about a customer or a suggestion for a course of action. For example, if a high-value customer calls on the phone, a pop-up window appears with an alert and a suggestion that the phone connection be routed to a manager.