Viewing Problem Management Tickets

To view a PM Ticket:

1. Log in to Oracle Advanced Support Platform.

   The Oracle Advanced Support Platform Home appears.

2. Click Advanced Monitoring.

   The Advanced Monitoring page appears.

3. Click the Problem tab.

   The Problem Management page appears.

   Note:

   Beside Refresh, click the orange arrow to export the displayed list of PM Tickets to Microsoft Excel or CSV files.

4. Select a PM Ticket to view using any of the following methods:

   • The Problem Management page displays a list of PM Tickets. Click the ticket number or View.

   • Use the Search feature as described in "Searching Problem Management Tickets". From the Ticket Search Results area, click the ticket number or View.

   The View PM Ticket page appears with the selected PM Ticket information.

5. Click the Attachments tab at the top of the View PM Ticket page.

   The Attachments page appears.

6. Review the files displayed as required.