Part II

Customer Service and Forensics

Part II of the Oracle Fusion Middleware Administrator's Guide for Oracle Adaptive Access Manager provides information about the customer service and forensics tools of Oracle Adaptive Access Manager 11g Release 2 (11.1.2.2). Part II contains the following chapters:

• Chapter 4, "Managing and Supporting CSR Cases"

• Chapter 5, "Investigation Using OAAM"

• Chapter 6, "Viewing Additional Details for Investigation"