Gathering Information for the Physical Media Request

You must have a warranty or support contract for your product in order to make a physical media request (PMR).

Before you make the PMR, gather the following information:

• Obtain product name, software release version, and patches required. It will be easier to make the request if you know the latest software release and the name of the download packages (patches) that you are requesting.

  • If you have access to My Oracle Support — Follow the instructions in Download Firmware and Software Using My Oracle Support

  • If you do not have access to My Oracle Support — Use the information in Available Software Release Packages

• Have the shipping information ready. You will need to provide a contact, phone number, email address, company name and shipping address for the request.