The GetAgentPasswordHashAlgorithm Web service is used as part of the optional client-side encryption feature. It returns the name of the algorithm that the containing application on the server uses to hash passwords (for example; MD5, SHA, or SSHA). Along with a hash key, this service allows the client to encrypt the password and pass it to the LoginAgentUser or Web service over unsecured transport mechanisms.

For more information, see the GetAgentPasswordHashKey section of the Commerce Service Center Installation and Programming Guide.

Note: See the Personalization Programming Guide for more information about user profiling and password encryption. Follow the directions contained within the Personalization Programming Guide for using the Web service to log in before issuing a request to create a ticket or to perform a search using Commerce Service Center. Agents and users do not need to log in to modify the external ticket identification number since that is handled automatically through the Web service call for updating the external ticket identification number and external system name of an existing ticket.