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Oracle® Advanced Support Gateway for Cloud at Customer Security Guide

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Updated: August 2020

About Oracle Advanced Support Gateway

Oracle Advanced Support Gateway is a multi-purpose platform designed to facilitate Oracle Cloud at Customer. The Oracle Advanced Support Gateway enables the simplification of network requirements and a single point of access for the provision and delivery of these services.

The Oracle Advanced Support Gateway platform is based on the Oracle Linux operating system and hosts a full set of Oracle software stacks, including Automated Service Request (ASR), Oracle Enterprise Manager (13c), patch management, and a suite of Java applications. Together, these applications aggregate and route telemetry messages from the Cloud at Customer infrastructure to the Oracle Support Services infrastructure. The Oracle Advanced Support Gateway provides remote access for Oracle engineers to access the customer network (with customer permission) and to carry out approved actions on customers' monitored systems.