This image shows a screen capture of the Definition Integration Map report for the CrossSell example Inline Service. The tab "Definition" and the subtab "Integration Map" are selected.

In the upper portion of the screen, three white swim lanes are shown, with names on the left: IVR, CRM, and Fulfilment. One blue swim lane, RTD, is shown in the lower portion of the screen.

The following Integration Points are shown in the blue swim lane:

• CallStart

• CallInfo

• OfferRequest

• OfferResponse

• CallResolution