The image shows the Help desk request for wfaulk. The first area of the screen shows the Details pane (not expanded). The second area of the screen shows the Contents pane with the following fields: Location, Type, Problem Description, Severity, and Status. The second area also shows the Requester and Resolution information. The Requester section shows the following fields: ID, First Name, Last Name, Email, and Phone. The Resolution section shows the following fields: Comment and Resolved By. The final area shows the History pane expanded displaying a table with the following columns: #, Participant, and Action.