Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 External User Support

• 1.1 What is Oracle IRM?
• 1.2 Approving Oracle IRM Client Software
  • 1.2.1 Software Compatibility
  • 1.2.2 System Security
  • 1.2.3 Network Security Compatibility
  • 1.2.4 Network Use Considerations
  • 1.2.5 Virus Scanner Compatibility
  • 1.2.6 Organizational Awareness of Document Content
• 1.3 Supported Platforms
• 1.4 Installation Considerations
• 1.5 Opening Sealed Documents
• 1.6 General Use Considerations
  • 1.6.1 Executable Processes
  • 1.6.2 Local Rights Caches
  • 1.6.3 Extensions to Applications
• 1.7 Troubleshooting
  • 1.7.1 External user is not allowed to use the internet
  • 1.7.2 External user does not have the address of the download site
  • 1.7.3 External user is using the wrong address for the download site
  • 1.7.4 Originator's download site is temporarily unavailable
  • 1.7.5 Downloads of executable files are blocked
  • 1.7.6 External user does not have privileges to run installations
  • 1.7.7 External user cannot authenticate
  • 1.7.8 Oracle IRM Desktop cannot connect to Oracle IRM Server
  • 1.7.9 Proxy settings are incorrect
  • 1.7.10 Proxy server requires authentication
  • 1.7.11 External user has no rights to the sealed document

Index