Salesforce plugin is used to integrate Jive Forums with Salesforce.com. This document will guide you through installing and configuring the Salesforce plugin.
In order to install the plugin, please obtain the plugin installation files from Jive Software. The installation package should contain:
To complete the installation of Salesforce plugin, you'll need to perform each of the following steps:
Copy the salesforce.jar file to the Jive Forums plugins directory. The plugins directory is located directly beneath the jiveHome directory. For example:
jive/
|- database/
|- documentation/
|- jiveHome/
|- plugins
Jive Forums will automatically detect the Salesforce plugin and load it. You don't need to restart Jive Forums.
You'll need to enter Salesforce credentials in order to connect via the plugin.
Clicking on the link should bring you to the Expert Features page, which should have a Salesforce.com Integration link on the left side bar.
You'll need to individually activate each forum that needs to be integrated with Salesforce. Use the following steps for each.
You'll need to individually activate each group that needs to be integrated with Salesforce. Use the following steps for each.
You can configure each user to use a different set of credentials for integration with Salesforce.