Implementation Guide for Oracle Self-Service E-Billing > Customizing Oracle Self-Service E-Billing >

Overview of Oracle Self-Service E-Billing Architecture

Oracle Self-Service E-Billing includes three applications. Each application is packaged as one Enterprise Archive (EAR) file:

• Billing and Payment. Users interact with the Billing and Payment online interface to view their statements, make payments, manage their business hierarchies, and so on. Use the information in this guide to help you customize the preconfigured functionality for your company's implementation.
• Command Center. Your system administrator uses the Command Center to manage the live Oracle Self-Service E-Billing production environment. You do not customize this application, although you can create custom jobs if necessary.
• Customer Service Representative (CSR). Customer service representatives use the CSR application to assist Oracle Self-Service E-Billing users.

This guide assumes you have installed Oracle Self-Service E-Billing and deployed these applications, and can run and view them successfully. For information about installing Oracle Self-Service E-Billing, see Installation Guide for Oracle Self-Service E-Billing.