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About the Customer Service Representative Application


The Customer Service Representative application is used by customer service representatives to assist customers. A CSR can impersonate a user. For information about preconfigured CSR use cases provided with Oracle Self-Service E-Billing, see Application Guide for Oracle Self-Service E-Billing (Business Edition) or Application Guide for Oracle Self-Service E-Billing (Consumer Edition).

About the CSR Application EAR File

The CSR EAR file is in the EDX_HOME/J2EEApps/csr/weblogic/csr-app-6.2.ear directory (or the EDX_HOME\J2EEApps\csr\weblogic\csr-app-6.2.ear directory on Windows) directories.

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