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Implementation Guide for Oracle Self-Service E-Billing > Customizing Oracle Self-Service E-Billing > About the Customer Service Representative ApplicationThe Customer Service Representative application is used by customer service representatives to assist customers. A CSR can impersonate a user. For information about preconfigured CSR use cases provided with Oracle Self-Service E-Billing, see Application Guide for Oracle Self-Service E-Billing (Business Edition) or Application Guide for Oracle Self-Service E-Billing (Consumer Edition). About the CSR Application EAR FileThe CSR EAR file is in the |
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