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Implementation Guide for Oracle Self-Service E-Billing > Customizing the Customer Service Representative Application > CSR Application FilesThe CSR application WAR file contains the tiles (*.JSP) for the application. Under the Under the See the See the The Oracle Self-Service E-Billing API Javadoc contains additional information about customizing the CSR application. For information about accessing the Javadoc, see Accessing Oracle Self-Service E-Billing Javadoc. Configuration Points for CSR Access in the csr.xma.xml FileThe configurable points for impersonation are in the csr.xma.xml file. Use this file to configure access to the customer application from the CSR application and the list of CSR roles that are enabled. The contents of this file are as follows: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE beans PUBLIC "-//SPRING//DTD BEAN//EN" "http://www.springframework.org/dtd/spring-beans.dtd"> <!-- XMA specific definitions --> <bean id="GlobalConfigurationBean" class="com.edocs.common.configuration.core.CSRConfiguration"> \u0009\u0009<property name="csrParam"> \u0009\u0009\u0009<value>csr</value> \u0009\u0009<property name="activeStatus"> \u0009\u0009\u0009<value>Active</value> \u0009\u0009<property name="inActiveStatus"> \u0009\u0009\u0009<value>Inactive</value> \u0009\u0009<property name="customerServicePhone"> |
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