Implementation Guide for Oracle Self-Service E-Billing > Customizing User Management > Customizing Profile Management >
Updating User Profile Information in an External Customer Relationship Management System
You can customize your implementation of Oracle Self-Service E-Billing to automatically update an external Customer Relationship Management (CRM) system when a user modifies profile information. To update an external CRM system with user profile information
- Customize the IUserProfileWSConnector API to update your external CRM when a user updates user profile data in Oracle Self-Service E-Billing.
- Send a confirmation to Oracle Self-Service E-Billing when the data has been received. Also mark the request complete in Oracle Self-Service E-Billing, returning an external ID and status.
- Create a pipe-delimited TXT data input file in the following format.
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User ID |
Yes |
The user's identifier |
First Name |
Yes |
The user's first name |
Middle Name |
No |
The user's middle name |
Last Name |
Yes |
The user's last name |
Mailing Address Line 1 |
No |
The user's mailing address line 1 |
Mailing Address Line 2 |
No |
The user's mailing address line 2 |
Mailing Address Line 3 |
No |
The user's mailing address line 3 |
City |
No |
The user's city |
State |
No |
The user's state |
Zip Code |
No |
The user's Zip Code |
Home Number |
No |
The user's home phone number |
Mobile Number |
No |
The user's mobile phone number |
Mobile Carrier |
No |
The user's mobile service provider |
Email Address |
Yes |
The user's email address |
Paper On Off Selection |
No |
The user selects to have paper delivery turned on or off |
Language Choice |
No |
The user selects a default language choice |
External User ID |
No |
For use with a single sign-on system that uniquely identifies the user |
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