Installation Guide for Oracle Self-Service E-Billing > Configuring Oracle WebLogic > Process of Configuring Oracle WebLogic for the Customer Service Representative Application >

Modifying the csr.xma.xml File for Customer Service Representative Properties

You must specify the Customer Service Representative application URLs for your implementation as well as your customer service phone number in the csr.xma.xml file.

This task is a step in Process of Configuring Oracle WebLogic for the Customer Service Representative Application.

To modify the csr.xma.xml file

1. Open the csr.xma.xml file, located in the following directory:
   • UNIX. EDX_HOME/xma/config/modules/application/csr
   • Windows. EDX_HOME\xma\config\modules\application\csr
2. Modify the custAppURL property to point to the correct HTTPS server name or IP address where the Oracle Self-Service E-Billing Billing and Payment application is deployed.

   The Customer Service Representative application uses this URL string to impersonate users. The default is

   https://localhost:7002/ebilling/j_acegi_security_check?

3. Modify the custLogoutAppURL property for the HTTPS URL directed to when logging out of the Billing and Payment application.
4. Modify the customerServicePhone property to display the correct customer service phone number (default is xxx-xxx-xxxx).