This guide provides modeling information about Oracle Communications Order and Service Management (OSM).


This guide is intended for:

  • Business domain experts who make decisions about the order fulfillment process.

  • Order management personnel who need to know how OSM works and how orders are processed.

  • Developers who extend OSM to interface with external systems.

Accessing Oracle Communications Documentation

OSM documentation and additional Oracle documentation (such as database and WebLogic Server documentation) is available from the Oracle Help Center website:

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at

Access to Oracle Support

Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit or visit if you are hearing impaired.

Document Revision History

The following table lists the revision history for this guide:

Version Date Description
E49705-02 June 2016 Minor changes
E49705-01 July 2015 Initial release