About Service Action Request Mapping

The service action request is made up of the following data:

OSM header data: information that applies to the customer or to all line items on the order.
OSM task data: information that is available to the task and necessary for the task to complete.

The service action is made up of the following data:

Activation order header data: information that applies to the entire work order.
Service action data: information that is required to activate a service.
Global parameters data: information that you define once and which applies to multiple service actions.

You define parameter values in the Design Studio Properties view. For service action and global parameters, you can define default mapping information. For Activation order header parameters, you can define either default mapping information or default actions (for example, the default value for the srqAction parameter is ADD).

Some parameters in the Activation Order Headers list are prepopulated with default values, indicated by a check mark when you first open the Activation Order Headers folder.