Exception queues are a logical stage of the payment processing where the payments are made available for further investigation or exception processing. If any exception is encountered during processing, payment transactions are moved to a queue specific to the type of exception. Actions that can be performed on a payment that is pending in a queue are predefined. Transactions with exceptions, pertaining to your logged in Host only are listed in the Queues.
Below mentioned exception and investigation queues are supported in Oracle FLEXCUBE Payments
S.No | Payments Queue | Queue Code | ||||
---|---|---|---|---|---|---|
1 | Authorization Limit 1 Queue | AL | ||||
2 | Authorization Limit 2 Queue | AL | ||||
3 | Repair Queue | TR | ||||
4 | Business Override Queue | BO | ||||
5 | Processing Exception Queue | PE | ||||
6 | Processing Cutoff Queue | PC | ||||
7 | Sanction Check Queue | SC | ||||
8 | Exchange Rate Queue | ER | ||||
9 | ECA Queue | EC | ||||
10 | External Exchange Rate Queue | EE | ||||
11 | Network Cutoff Queue | NC |
Cross border payments support the below listed queues additionally:
S.No | Payments Queue | Queue Code | ||||
---|---|---|---|---|---|---|
1 | Prime Bank Queue | PB | ||||
2 | Forward Value Payment Queue | FV | ||||
3 | Print Queue | PQ |
Note
This chapter contains the following section:
Usage of Repair Queues
A transaction is moved to Repair Queue if the exception is a modifiable error. Incoming transactions failed in processing for which return has to be processed are also logged in Repair Queue.
You can invoke “Repair Queue” screen by typing ‘PQSREPQU’ in the field at the top right corner of the Application tool bar and clicking on the adjoining arrow button. Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Execute Query’ button. The system displays the records that match the search criteria.
The following actions can be performed for transactions in Repair queue
Actions | Functions | |||
---|---|---|---|---|
Repair | This action enables you to modify the payment details and submit for re-processing. On completion of repair action, transaction is re-processed, starting from initial validations. | Note: You are allowed to modify predefined list of fields each payment type. | ||
Cancel | This option will allow the cancellation of payments. On cancel- lation, payment will be released from the queue. Authorization will be supported.Cancellation is not supported for incoming payments. | |||
Return | This action will help operators to return a domestic low value (ACH) incoming payment which has incorrect references to the beneficiary customer, beneficiary bank or has got invalid customer/account status. | |||
Authorize | Cancel/Release/Carry Forward operation initiated by a user can be authorized by another user. | |||
View Queue Actions | Displays all queue activities performed for the selected transaction. | |||
View Trans- action | You can view the selected transaction details. | |||
Delete | Allows the user who initiated the action, to delete the action before authorization. |
Payment transactions are logged in Business Override Queue if the exception encountered can be accepted or rejected by you based on a valid business reason.
You can invoke the ‘Business Override Queue’ screen by typing ‘PQSOVRQU’ in the field at the top right corner of the application toolbar and clicking the adjoining arrow button.Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Search’ button. The system displays the records that match the search criteria:
The following actions can be performed for transactions in Business Override queue
Actions | Functions | ||
---|---|---|---|
Approve | Approve a payment with overrides. The payment is released for further processing. | ||
Cancel | This option will allow the cancellation of transaction. On cancellation, transaction is cancelled and released from the queue. Authorization is supported. | ||
Authorize | Approve/Cancel operation initiated by a user can be authorized by another user. | ||
Delete | Allows the user who initiated the action, to delete the action before authorization. | ||
View Queue Actions | Displays all queue activities performed for the selected transaction. | ||
View Trans- action | You can view the selected transaction details. |
Note
Highlights of Authorization Limit Queues
Note
When Transfer Amount exceeds the authorization limit 1 amount configured in network currency preferences, an outgoing payment is moved to the Authorization Limit Level 1 Queue.
You can invoke the Authorization Limit Level 1 Queue Screen by typing ‘PQSAU1QU’ in the field at the top right corner of the application toolbar and clicking the adjoining arrow button.Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Search’ button. The system displays the records that match the search criteria.
The following actions can be performed for transactions in Authorization Limit Level 1 queue
Actions | Functions | ||
---|---|---|---|
Approve | This option will enable the further processing of the transaction even if the amount exceeds authorization limit level 1. On the click of Approve button, you will be re-directed to a screen to enter necessary remarks. The transaction is released for further processing after you enter the required remarks and click the OK button. | ||
Cancel | This option will allow the cancellation of payment. On cancellation, payment will be released from the queue. | ||
View Queue | Displays all queue activities performed for the selected transaction. | ||
View Transaction | You can view the selected transaction details. |
Note
Actions from Authorization Limit 1 queue are authorized automatically.
Highlights of Authorization Limit Queues
Note
You can invoke the Authorization Limit Level 2 Queue Screen by typing ‘PQSAU2QU’ in the field at the top right corner of the application toolbar and clicking the adjoining arrow button.Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Search’ button. The system displays the records that match the search criteria.
The following actions can be performed for transactions in Authorization Limit Level 2 queue
Actions | Functions | ||
---|---|---|---|
Approve | This option will enable the further processing of the transaction even if the amount exceeds authorization limit level 2. On the click of Approve button, you will be re-directed to a screen to enter necessary remarks. The transaction is released from the queue for further processing after you enter the required remarks and click the OK button. | ||
Cancel | This option will allow the cancellation of payment. On cancellation, payment will be released from the queue. | ||
View Queue | Displays all queue activities performed for a transaction. | ||
View Transaction | You can view the selected transaction details. |
Note
Actions from Authorization Limit 2 queue are authorized automatically.
Cut off time check is done if the payment value date is less than or equal to current date based on Process Cutoff Time maintained If the cutoff time has passed, system checks whether the flag ‘Move to next working day’ is applicable in Processing Cutoff Time Preferences. If applicable, payment value date is moved forward and transaction is treated as a future dated transaction.
If’ Move to next working day ‘preference is not applicable, then payment is moved to Processing cutoff queue.
You can invoke “Processing Cutoff Queue” screen by typing ‘PQSPRCUQ’ in the field at the top right corner of the Application tool bar and clicking on the adjoining arrow button. Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Search’ button. The system displays the records that match the search criteria.
The following actions are allowed in the Processing Cutoff Queue:
Actions | Functions | |||
---|---|---|---|---|
Release | Although transaction cut off is over, payment will be released for current day processing. Payment value date will remain as current date. Authorization will be supported for this action. Payments released from Post Cutoff queue will not undergo transaction cut-off time checks again | |||
Cancel | This option will allow the cancellation of payments. On cancellation, payment will be released from the queue. Authorization will be supported. | |||
Carry Forward | You can manually move the transaction for processing on next working day. Value date will be moved to next working day. Existing value date will be stored in ‘Original Value Date’ field. Debit entries will be posted on same day or on new value date based on the ‘Deferred Debit’ flag unchecked or checked at processing cutoff preference. Authorization is supported for this action. | |||
Authorize | Cancel/Release/Carry Forward operation initiated by a user can be authorized by another user. | |||
View Queue | Displays all queue activities performed for a transaction. | |||
Delete | Allows the user who initiated the action, to delete the action before authorization. | |||
View Transaction | You can view the selected transaction details. |
You can invoke “Sanction Queue” screen by typing ‘PQSSNCKQ’ in the field at the top right corner of the Application tool bar and clicking on the adjoining arrow button. Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Execute Query’ button. The system displays the records that match the search criteria.
Payment transaction can have the following sanction check status based on the response from Sanction check system:
All payment transactions with the status ‘R’,’O’,’T’ will be listed in Sanction check queue. If the response is received as rejected-’R’, then system will cancel the transaction automatically if the external system status code is marked for auto cancellation.
The following actions will be allowed for the Sanction Check Queue
Actions | Functions | ||
---|---|---|---|
Approve | User can approve the payments. Authorization is supported for this action.Sanction check will be excluded while doing transaction processing. | ||
Cancel | This option will allow the cancellation of payments. On cancellation, payment will be released from the queue. Authorization will be supported | ||
Resend | This option will allow the submission of transaction for reprocessing. Bulk resend will not be allowed. Resend Action will not support authorization | ||
Authorize | Cancel/ Approve initiated by a user can be authorized by another user. | ||
Delete | Allows the user who initiated the action, to delete the action before authorization. | ||
View | Displays all queue activities performed for a transaction. | ||
View Transaction | You can view the selected transaction details. |
The transactions are moved to exchange rate queue for the following reasons:
You can invoke “Exchange Rate Queue” screen by typing ‘PQSEXCRQ’ in the field at the top right corner of the Application tool bar and clicking on the adjoining arrow button. Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Execute Query’ button. The system displays the records that match the search criteria.
The following actions can be performed for transactions in Exchange Rate queue.
Actions | Functions | ||
---|---|---|---|
Rate Input | This option will allow the user to input the exchange rate manually. This action requires authorization. | ||
Cancel | This option will allow the cancellation of payment. On cancellation, payment will be released from the queue. Authorization will be supported | ||
Authorizer | Cancel/ Rate Input actions initiated by a user can be authorized by another user. | ||
Delete | Allows the user who initiated the action, to delete the action before authorization. | ||
View Queue | Displays all queue activities performed for a transaction. | ||
View Transaction | You can view the selected transaction details. |
The payment transactions are moved to external exchange rate queue for the following reasons:
You can invoke “External Exchange Rate Queue” screen by typing ‘PQSEXEXQ’ in the field at the top right corner of the Application tool bar and clicking on the adjoining arrow button. Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Execute Query’ button. The system displays the records that match the search criteria.
Single payments and batch entries are logged in this queue.
The following actions can be performed for transactions in Exchange Rate queue.
Actions | Functions | ||
---|---|---|---|
Rate Input | This option will allow the user to input the exchange rate manually. This action requires authorization. | ||
Cancel | This option will allow the cancellation of payment. On cancellation, payment will be released from the queue. Authorization will be supported | ||
Resend | This option will allow the submission of transaction for external system. This option will be applicable for transaction that was moved to exceptions while awaiting response from external system or for the transaction request that was timed out. Bulk resend will not be allowed. Resend Action will not support authorization. | ||
Authorize | Cancel/ Rate Input actions initiated by a user can be authorized by another user. | ||
Delete | Allows the user who initiated the action, to delete the action before authorization. | ||
View | Displays all queue activities performed for a transaction. | ||
View Transaction | You can view the selected transaction details. |
Payment transactions which fail Credit approval check for debit entries or account check for credit entries with DDA system are moved to ECA queue.
You can invoke “External Credit Approval Queue” screen by typing ‘PQSECAQU’ in the field at the top right corner of the Application tool bar and clicking on the adjoining arrow button. Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Execute Query’ button. The system displays the records that match the search criteria.
Payment transactions will be moved to external credit approval queue for the following responses:
If a response is received as rejected, then the system will cancel the transaction automatically. Only View Exception option will be applicable to such transactions.
Single payment and as well as batch entries will be logged into this queue
If transaction is in ‘O’ or ‘T’ status for ECA, then the following actions will be allowed in addition to view exceptions:
Actions | Functions | ||
---|---|---|---|
Approve | User can approve the payment. Transaction will be reprocessed. | ||
Cancel | This option will allow the cancellation of payment. On cancellation, payment will be released from the queue. Authorization will be supported | ||
Resend | This option will allow the submission of transaction for ECA again if the transaction is in 'O' or 'T' status. New reference number will be created. Bulk resend will not be allowed. Resend Action will not support authorization. | ||
Authorize | Cancel/ Approve initiated by a user can be authorized by another user. | ||
Delete | Allows the user who initiated the action, to delete the action before authorization. | ||
View Queue | Displays all queue activities performed for a transaction. | ||
View Transaction | You can view the selected transaction details. | ||
Delink | This action is applicable to batch transactions. You can delink a few transactions from a batch and submit the batch for ECA again. |
You can invoke “Network Cutoff Queue” screen by typing ‘PQSNETCQ’ in the field at the top right corner of the Application tool bar and clicking on the adjoining arrow button. Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Search’ button. The system displays the records that match the search criteria.
Payments processed after network cutoff time will be resolved as Network Post cutoff Payment Transactions. Single payment and batch entries are logged into this queue.
The following actions can be performed for transactions in Network Cutoff queue
Actions | Functions | ||
---|---|---|---|
Force Release | Although transaction cut off is over, payment can be released for current day processing. Payment value date will remain as current date. Payments released from Network Cutoff queue will not undergo network cut-off time checks again. Authorization will be supported for this action | ||
Cancel | This option will allow the cancellation of payment. On cancellation, payment will be released from the queue. Authorization will be supported. | ||
Carry Forward | User can manually move the transaction for processing on next working day. Value date will be moved to next working day. Existing value date will be stored in ‘Original Value Date’ field. | ||
Authorize | Cancel/Force Release/Carry Forward operation initiated by a user can be authorized by another user. | ||
Delete | Allows the user who initiated the action, to delete the action before authorization. | ||
View Queue | Displays all queue activities performed for a transaction. | ||
View Transaction | You can view the selected transaction details. |
In the ‘Queue Status Summary’, you can view the pending queue transactions in the following stages:
You can invoke “Queue Status Summary” screen by typing ‘PMSQUEST’ in the field at the top right corner of the Application tool bar and clicking on the adjoining arrow button. Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Execute Query’ button. The system displays the records that match the search criteria for the following
In case of runtime errors or missing maintenance errors, Payment Transactions are moved to Process Exception Queue.
You can invoke the Process Exception Queues Screen by typing ‘PQSPRQUE’ in the field at the top right corner of the application toolbar and clicking the adjoining arrow button.Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Search’ button. The system displays the records that match the search criteria.
The following actions can be performed for transactions in Business Override queue
Actions | Functions | ||
---|---|---|---|
Retry | Retry a record. The record is released for further processing. | ||
Cancel | This option will allow the cancellation of transaction. On cancellation, transaction is cancelled and is released from the queue. Authorization is supported. | ||
Authorize | Cancel operation initiated by a user can be authorized by another user. | ||
Delete | Allows the user who initiated the action, to delete the action before authorization. | ||
View Action Queue | Allows the user to view the action. | ||
Carry Forward | User can manually move the transaction for processing on next working day. |
The below listed queues are supported for cross border payments:
S.No | Payments Queue | Queue Code | |||
---|---|---|---|---|---|
1 | Prime Bank Queue | PB | |||
2 | Forward Value Payment Queue | FV | |||
3 | Print Queue | SC |
You can invoke the Prime Bank Queue screen by typing ‘PQSPBKQU’ in the field at the top right corner of the application toolbar and clicking the adjoining arrow button.Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Search’ button. The system displays the records that match the search criteria.
The following actions can be performed for transactions in Prime Bank Queue
Actions | Functions | ||
---|---|---|---|
Exception | Displays the override messages for the transactions. | ||
Activities | Displays the sequence of activities processed for the contract. | ||
Retry | This option enables you to submit the transaction for reprocessing. | ||
Accept |
|
If the debit entry date is in future date, then the contract is moved to ‘FV Queue. All the processing as part of the activities mentioned above is done only on the Debit Entry Date after SNCK approval.
You can invoke the Forward Value Payment Queue screen by typing ‘PQSFVCQU’ in the field at the top right corner of the application toolbar and clicking the adjoining arrow button.Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Search’ button. The system displays the records that match the search criteria.
The following actions can be performed for transactions in Future Value Payment Queue
Actions | Functions | |||
---|---|---|---|---|
Exception | Displays the override messages for the transactions. | |||
Activities | Displays the sequence of activities processed for the contract. |
You can invoke the Print Queue screen by typing ‘PQSPRINQ’ in the field at the top right corner of the application toolbar and clicking the adjoining arrow button.Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Search’ button. The system displays the records that match the search criteria.
The following actions can be performed for transactions in Future Value Payment Queue
Actions | Functions | ||
---|---|---|---|
View Exception | Displays the override messages for the transactions. | ||
Activities | Displays the sequence of activities processed for the contract. | ||
Reject | Allows rejection of contracts. If a transaction is rejected the contract status is marked as rejected. No further processing is allowed for such transactions. If any Accounting entries are processed it shall be reversed. | ||
Retry | This option enables to submit the transaction for reprocessing. |
Access rights can be provided for queue action at user level or at user role level.
You can maintain user access rights for queue operations in this screen. This is maintained for host code. Access rights provided at user level takes precedence over the role level rights.
You can invoke the ‘User Maintenance’ screen by typing ‘PMDUSRDF’ in the field at the top right corner of the application toolbar and clicking the adjoining arrow button.Click new button on the Application toolbar.
You can specify the following details
User Identification
Specify the user identification number. Alternatively, you can select the user identification number from the option list. The list displays all valid user identification numbers maintained in the system.
Host Code
Specify the host code. Alternatively, you can select the host code from the option list. The list displays all valid host codes maintained in the system.
Function
Specify the function id. Alternatively, you can select the function id from the option list. The list displays all valid function ids maintained in the system.
The following queue functions requires user level access rights for the queue actions:
Access rights maintained in this function is validated when a user tries to do any action on the payment available in the queues.
Release Payment
Check this box to provide access to release payment.
Approve Credit
Check this box to provide access to approve credit.
Carry Forward
Check this box to provide access to carry forward.
Retry
Check this box to provide access to retry.
Return
Check this box to provide access to return.
Cancel
Check this box to provide access to cancel a payment.
Approve
Check this box to provide access to approve a payment
Rate Details
Check this box to provide access to input the exchange rate manually.
Authorize
Check this box to provide access to authorize a payment
Close
Check this box to provide access to close a payment
Accepted
Check this box to provide access to mark a payment transaction as accepted.
Rejected
Check this box to provide access to mark a payment transaction as rejected.
Delink
Check this box to provide access to delink.
You can invoke “User Maintenance Summary” screen by typing ‘PMSUSRDF’ in the field at the top right corner of the Application tool bar and clicking on the adjoining arrow button. Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Search’ button. The system displays the records that match the search criteria.
You can maintain role level access rights for queue operations in this screen. Access rights provided at user level takes precedence over the role level rights
You can invoke the ‘Role Maintenance’ screen by typing ‘PMDROLDF’ in the field at the top right corner of the application toolbar and clicking the adjoining arrow button.Click new button on the Application toolbar.
You can specify the following details:
Role Id
Specify the role id for which you want to set access. Alternatively, you can select the role id from the option list. The list displays all valid role ids maintained in the system.
Description
The system displays the role description.
Function
Specify the function. Alternatively, you can select the function from the option list. The list displays all valid functions maintained in the system.
Host Code
Specify the host code. Alternatively, you can select the host code from the option list. The list displays all valid host codes maintained in the system.
Function
Specify the function id. Alternatively, you can select the function id from the option list. The list displays all valid function ids maintained in the system.
Release Payment
Check this box to provide access to release payment.
Approve Credit
Check this box to provide access to approve credit.
Carry Forward
Check this box to provide access to carry forward.
Retry
Check this box to provide access to retry.
Return
Check this box to provide access to return.
Cancel
Check this box to provide access to cancel a payment.
Approve
Check this box to provide access to approve a payment
Rate Details
Check this box to provide access to input the exchange rate manually.
Authorize
Check this box to provide access to authorize a payment
Close
Check this box to provide access to close a payment
Accepted
Check this box to provide access to mark a payment transaction as accepted.
Rejected
Check this box to provide access to mark a payment transaction as rejected.
Delink
Check this box to provide access to delink.
You can invoke “Role Summary” screen by typing ‘PMSROLDF’ in the field at the top right corner of the Application tool bar and clicking on the adjoining arrow button. Click new button on the Application toolbar.
You can search using one or more of the following parameters:
Once you have specified the search parameters, click ‘Search’ button. The system displays the records that match the search criteria.