If you have been assigned a To Do that you are unable to resolve, you can forward it to another user or role for help or additional instructions. When a To Do is forwarded, a log entry indicates who forwarded the To Do, to whom it was forwarded, and the specified reason.
Use the Forward button on the To Do Entry page to forward a To Do entry to a role or a user.
You may also use the Reopen button on the To Do Search page to forward selected entries back to their current role.
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