Preface

This document describes how to implement and use the Agent Assisted Billing Care (AABC) Pre-built integration.

Audience

This document is intended for customer service representatives, billing and pricing administrators, and other individuals who are responsible for configuring, managing and maintaining AIA Communications pre-built integrations.

Downloading Oracle Documentation

Product documentation is located on Oracle Technology Network:

http://docs.oracle.com

Additional documentation is available from the Oracle software delivery Web site:

http://edelivery.oracle.com

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc.

Access to Oracle Support

Oracle customers have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.

Related Documents

My Oracle Support Information Centers provide the most recent information about the following:

• Product guides

• Alerts

• Troubleshooting details

• FAQs

• Patches

• Community links

To see the Information Center for the Siebel CRM Integration Pack for Oracle Communications Billing and Revenue Management: Agent Assisted Billing Care, see My Oracle Support note 1392661.2 at:

http://support.oracle.com/epmos/faces/DocumentDisplay?id=1392661.2

For more information about Oracle AIA concepts, see Oracle Fusion Middleware Concepts and Technologies Guide for Oracle Application Integration Architecture Foundation Pack.

For more information about the installation, configuration, deployment, and upgrade processes, see Oracle Application Integration Architecture Installation and Upgrade Guide for Pre-Built Integrations.