8 Alarms Reference

This chapter lists the various types of alarms that Oracle Communications Evolved Communications Application Server (OCECAS) generates.

Action Alarms

Table 8-1 lists the alarms generated by the OCECAS application server subsystem on the Runtime nodes. The alarms are generated mainly for general session processing for all supported session protocols such as SIP, DIAMETER, SOAP and REST.

Table 8-1 Action Alarms

Alarm Severity Text Cause Resolution

SAS.-236841626

CRITICAL

Session in state: {} so cannot send immediate response: {} ({})

Internal inconsistency

Report software fault

SAS.1358467794

CRITICAL

Failed to find SIP session so cannot send SDP

Internal inconsistency

Report software fault

SAS.1774975313

CRITICAL

UAS Session in TERMINATED state so cannot send SDP

Internal inconsistency

Report software fault

SAS.124500320

CRITICAL

Invalid SIP session and/or endpoint state

Internal inconsistency

Report software fault

SAW.807247288

CRITICAL

Web service bean failed to send request

Problem sending web request

Check logs and network

SAW.438621975

CRITICAL

SOAP action failed to find SOAP transaction in Registry

Internal inconsistency

Report software fault

SAS.-783315185

CRITICAL

B2B Session in TERMINATED state so cannot send SDP

Internal inconsistency

Report software fault

SAW.-2003283391

CRITICAL

Web service bean failed to send request

Problem sending web request

Check logs and network

SAW.-305625600

CRITICAL

REST action failed to find REST transaction in Registry

Internal inconsistency

Report software fault

Charging Alarms

Table 8-2 lists the alarms generated by the OCECAS application server Charging subsystem on the Runtime nodes.

Table 8-2 Charging Alarms

Alarm Severity Text Cause Resolution

SC.461019824

CRITICAL

Cannot send {} CCR because there is no RoSession established

Internal inconsistency

Check charging activities in control flow so report software fault

SC.-610384092

CRITICAL

OfflineCharging service: received invalid transaction

Internal inconsistency

Report software fault

SC.1438229309

CRITICAL

Could not send CCR: {}

Problem sending charging request

Check logs and network

SC.1959791603

CRITICAL

Cannot send {} because RoSession {} is already in progress

Internal inconsistency

Check charging activities in control flow so report software fault

SC.-1759787268

CRITICAL

Invalid ACR built from template: {}

A charging template was configured incorrectly

Retract the change set or fix charging template in a new change set

SC.-1954822780

CRITICAL

Failed to lookup off-line charging service '{}'

Invalid charging service configuration

Configure the charging service correctly

SC.-510513429

CRITICAL

Cannot send {} ACR because RfSession {} is in terminated state

Internal inconsistency

Check charging activities in control flow so report software fault

SC.-1378210684

CRITICAL

OnlineCharging service: received invalid transaction

Internal inconsistency

Report software fault

SC.1545207092

CRITICAL

Cannot send {} CCR because RoSession {} is in terminated state

Internal inconsistency

Check charging activities in control flow so report software fault

SC.-2106093557

CRITICAL

Could not send ACR: {}

Problem sending charging request

Check logs and network

SC.-449017300

CRITICAL

Cannot send {} because RfSession {} is already in progress

Internal inconsistency

Check charging activities in control flow so report software fault

SC.103795138

CRITICAL

Could not get diameter node from com.bea.wcp.diameter.Node attribute

Invalid diameter configuration

Check that a diameter network-access-point is defined

SC.1191760828

CRITICAL

Failed to populate charging template: {}

A charging template was configured incorrectly

Retract the change set or fix charging template in a new change set

SC.1477636007

CRITICAL

Cannot send {} ACR because there is no RfSession established

Internal inconsistency

Check charging activities in control flow so report software fault

SC.1932756270

CRITICAL

Invalid CCR built from template: {}

A charging template was configured incorrectly

Retract the change set or fix charging template in a new change set

SC.1873110642

CRITICAL

Could not get diameter node from com.bea.wcp.diameter.Node attribute

Invalid diameter configuration

Check that a Diameter network-access-point is defined

SC.-284808798

CRITICAL

Could not create an Online charging application

Invalid diameter configuration

Check Diameter configuration

SC.-632290436

CRITICAL

Failed to lookup on-line charging service '{}'

Invalid charging service configuration

Configure the charging service correctly

SC.-1480789177

CRITICAL

Could not send Diameter message: {}

Problem sending charging request

Check logs and network

SC.-1333890964

CRITICAL

Failed to populate charging template: {}

A charging template was configured incorrectly

Retract the change set or fix charging template in a new change set

SC.288526327

CRITICAL

Could not send Diameter message: {}

Problem sending charging request

Check logs and network

Chassis Alarms

Table 8-3 lists the alarms lists the alarms generated by the OCECAS application server subsystem on the Runtime nodes. The alarms are generated mainly for general session processing for all supported session protocols such as SIP, DIAMETER, SOAP and REST.

Table 8-3 Chassis Alarms

Alarm Severity Text Cause Resolution

SC.2119666489

CRITICAL

Invalid engine state ID {} in response

Internal inconsistency

Report software fault

SE.-259869001

CRITICAL

Invalid configuration in control flow {} for activity {} and message: {}

A control flow activity was configured incorrectly

Retract the change set or fix control flow in a new change set

SC.-1647253768

CRITICAL

Failed to load control flow key for protocol: '{}' and method: '{}'

There is no application trigger configured for the specified protocol and method

Ensure that the database contains a valid application trigger entry

Media Alarms

Table 8-4 lists the alarms generated by the OCECAS application server Media subsystem on the Runtime nodes.

Table 8-4 Media Alarms

Alarm Severity Text Cause Resolution

SM.-1340286052

CRITICAL

Failed to initialise MediaParticipant: {}

Can't process media transaction

Check the media server is available

SM.917837316

CRITICAL

Invalid media server configuration: {}

Can't process media transaction

Configure the media server correctly

User Profile Alarms

Table 8-5 lists the alarms generated by the OCECAS application server UDR subsystem on the Runtime nodes.

Table 8-5 User Profile Alarms

Alarm Severity Text Cause Resolution

SA.73957577

CRITICAL

Failed to update UDR

UpdateProfile failed

Check log for more information

SU.-852056064

CRITICAL

handleProfileNotification: session has null transaction

Internal inconsistency

Report software fault

SU.-1967106361

CRITICAL

Failed to create UDR update request

Internal inconsistency

Report software fault

SU.-756848176

CRITICAL

Failed to send UDR read request: {}

Problem sending UDR request

Check logs and network

SU.1546249155

CRITICAL

Failed to send UDR update request: {}

Problem sending UDR request

Check logs and network

SU.-561858002

CRITICAL

UDR handler '{}' returned null service

Invalid UDR service configuration

Configure the UDR service correctly

SU.-1400801029

CRITICAL

Failed to create UDR request builder

Internal inconsistency

Report software fault

SU.-208267932

CRITICAL

handleUpdateResponse: called with null response

Internal inconsistency

Report software fault

SU.837283091

CRITICAL

handleReadResponse: session has null transaction

Internal inconsistency

Report software fault

SU.1109342659

CRITICAL

handleUpdateResponse: response has null session

Internal inconsistency

Report software fault

SU.-29369338

CRITICAL

handleUpdateResponse: session has null transaction

Internal inconsistency

Report software fault

SU.2053540822

CRITICAL

handleReadResponse: response has null session

Internal inconsistency

Report software fault

SU.1699875721

CRITICAL

handleReadResponse: transaction has null app session id

Internal inconsistency

Report software fault

SU.1517428308

CRITICAL

Failed to create UDR read request

Internal inconsistency

Report software fault

SU.1670068532

CRITICAL

handleProfileNotification: event has null session

Internal inconsistency

Report software fault

SU.735930231

CRITICAL

handleReadResponse: called with null response

Internal inconsistency

Report software fault

SU.397693795

CRITICAL

handleProfileNotification: called with null event

Internal inconsistency

Report software fault

Web Request Alarms

Table 8-6 lists the alarms generated by the OCECAS application server Web Service subsystem on the Runtime nodes.

Table 8-6 Web Request Alarms

Alarm Severity Text Cause Resolution

SW.2044210026

CRITICAL

Failed to find the transaction.

Internal inconsistency

Report software fault

SW.2035879783

CRITICAL

Unable to Construct REST client. REST client actions will be unavailable.

Problem sending web request

Check logs and network

SW.609982854

CRITICAL

Unable to perform REST client action because there is no REST client.

Problem sending web request

Check logs and network

SW.153863372

CRITICAL

Web session: received invalid transaction

Internal inconsistency

Report software Check

SW.1380968501

CRITICAL

Web session: received invalid transaction

Internal inconsistency

Report software fault

SW.-335797324

CRITICAL

Received REST Error response: {}

Web request failed

Check logs and network

SW.-110818330

CRITICAL

Invalid WS response context so ignoring JAX-WS response.

Internal inconsistency

Report software fault

SW.-650174813

CRITICAL

Web handler '{}' returned null service

Invalid web service configuration

Configure the web service correctly

SW.-27831726

CRITICAL

Web handler '{}' returned null service2

Invalid web service configuration

Configure the web service correctly

SW.-1023652141

CRITICAL

Failed to find the transaction.

Internal inconsistency

Report software fault