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Oracle® ZFS Storage Appliance Customer Service Manual

For ZS3-x, 7x20 Controllers, and DE2-24, Sun Disk Shelves

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Document Information

Using This Documentation

Chapter 1 Introduction

Chapter 2 Hardware Maintenance

Maintenance

Introduction

ZS3-2

ZS3-2 Hardware Overview

Controller Overview

Front Panel

Rear Panel

4x4 SAS-2 HBA

Serial Management Connector

Network Management Connector

Ethernet Ports

Cluster I/O Ports

Disconnecting the RJ-45 Cable from the Cluster Serial Port

Physical Specifications

Electrical Specifications

Acoustic Noise Emissions

Internal Components

Storage, Power, and Fan Components

Internal Cables

Motherboard, Memory, and PCIe Cards

CPU and Memory

NIC/HBA Options

PCIe Riser Configuration

PCIe Options

PCIe Slot Order

Optional Cable Management Arm

Attached Storage

ZS3-4

ZS3-4 Hardware Overview

Controller Overview

Chassis Dimensions

Front Panel

System Drives

Rear Panel

4x4 SAS-2 HBA

Electrical Specifications

Internal Boards

Components

CPU and Memory

Fan Modules

NIC/HBA Options

Connectors

PCIe Options

PCIe Slot Order

Attached Storage

ZS3-2

ZS3-2 CRU Maintenance Procedures

Prerequisites

Safety Information

Required Tools and Information

Chassis Serial Number

Prepare the Controller for Servicing Internal Components

ZS3-2 Prepare the Controller for Servicing Internal Components

Remove Power

Extend the Storage Controller From the Rack

Remove the Top Cover

Controller Replacement Tasks

ZS3-2 Controller Replacement Tasks

SSDs and HDDs

Replacing the ZS3-2 Controller SSDs and HDDs

Power Supplies

Replacing the ZS3-2 Controller Power Supplies

Fan Modules

Replacing the ZS3-2 Controller Fan Modules

Memory

Replacing the ZS3-2 Controller Memory

PCIe Cards and Risers

Replacing the ZS3-2 Controller PCIe Cards and Risers

USB Flash Drive

Replacing the ZS3-2 Controller USB Flash Drive

Battery

Replacing the ZS3-2 Controller Battery

Oracle DE2 and Sun Disk Shelf Interoperability

ZS3-4

ZS3-4 CRU Maintenance Procedures

Prerequisites

Safety Information

Required Tools and Information

Chassis Serial Number

Controller Replacement Tasks

ZS3-4 Controller Replacement Tasks

HDD or SSD

Replacing the ZS3-4 Controller HDD or SSD

Fan Module

Replacing the ZS3-4 Controller Fan Module

Power Supply

Replacing the ZS3-4 Controller Power Supply

Memory

Replacing the ZS3-4 Controller Memory

PCIe Cards and Risers

Replacing the ZS3-4 Controller PCIe Cards and Risers

Battery

Replacing the ZS3-4 Controller Battery

Oracle DE2 and Sun Disk Shelf Interoperability

7120

7120 Hardware Overview

Chassis Overview

Front Panel

Rear Panel

Electrical Specifications

Internal Components

I/O Components

Cables

CPU and Memory

Power Distribution, Fan Module and Disk Components

Standalone Controller Configurations

NIC/HBA Options

PCIe Options

Attached Storage

7320

7320 Hardware Overview

Chassis Overview

Boards

Cables

7320 I/O Components

7320 CPU and Memory Components

7320 Power Distribution and Fan Module Components

Electrical Specifications

7320 Front Panel

7320 Replaceable Components

7320 PCIe Cards and Risers

7320 Rear Panel

7320 Single and Cluster Controller Configurations

7320 Cluster Configurations

7320 Connector Pinouts

Attached Storage

See Also

7420

7420 Hardware Overview

Appliance Overview

Chassis

Front Panel

System Drives

Rear Panel

Connectors

Electrical Specifications

Internal Boards

Components

CPU and Memory

Fan Modules

NIC/HBA Options

PCIe Options

PCIe Slot Order

Attached Storage

7x20

7x20 CRU Maintenance Procedures

Prerequisites

Safety Information

Required Tools and Information

Chassis Serial Number

Controller Replacement Tasks

7x20 Controller Replacement Tasks

HDD or SSD

Replacing the 7x20 Controller HDD or SSD

Fan Module

Replacing the 7x20 Controller Fan Module

Power Supply

Replacing the 7x20 Controller Power Supply

Memory

Replacing the 7x20 Controller Memory

PCIe Cards and Risers

Replacing the 7x20 Controller PCIe Cards and Risers

Battery

Replacing the 7x20 Controller Battery

Oracle DE2 and Sun Disk Shelf Interoperability

Shelf

Disk Shelf Overview

SAS-2

Front Panel

Drive Locations

Front Panel Indicators

Back Panel

I/O Module Indicators

SIM Board Indicators

Power Supply Indicators

Disk Shelf Configurations

Oracle Storage Drive Enclosure DE2-24P

Oracle Storage Drive Enclosure DE2-24C

Sun Disk Shelf (DS2)

Shelf

Disk Shelf Maintenance Procedures

Prerequisites

Safety Information

Electrostatic Discharge Precautions

Shelf Electrostatic Discharge Precautions

Removing Power from the Disk Shelf

Remove Power from the Disk Shelf

Tasks

Disk Shelf Replacement Tasks

Drives

Replacing a Drive

Power Supply

Replacing a Power Supply

I/O Module

Replacing an I/O Module

SIM Board

Replacing a SIM Board

Faults

Hardware Faults

Connect to ILOM

Management Port Configuration

Observing and Clearing CPU faults from ILOM

See Also

Cabling

Connecting to Attached Storage

Maximum Number of Disk Shelves per Controller Configuration

Next Steps

Chapter 3 System Maintenance

Controller Replacement Tasks

ZS3-2 Controller Replacement Tasks

Use the following procedures to replace the ZS3-2 controller:

SSDs and HDDs

Note -  If you have more than one failed drive, replace only one drive at a time. Removing more than one drive in quick succession causes a hardware/pool fault.

Replacing the ZS3-2 Controller SSDs and HDDs

  1. Identify the failed drive by going to the Maintenance > Hardware section of the BUI and clicking the drive information icon image: . If you are physically at the system, the amber Service Required indicator on the HDD or SSD should be illuminated.
  2. If you are not physically at the system, turn on the locator indicator by clicking the locator icon image: .
  3. At the front of the controller, pinch the air filter's left and right release levers inward (1).
  4. Pivot the air filter forward and lift if out of the chassis (2).
    image:graphic showing how to remove a ZS3-2 controller air filter
  5. Press the release button of the failed drive, and pivot the release lever open to the right.
    image:graphic showing how to unlock a ZS3-2 controller disk drive
  6. Grasp the release lever and pull the drive out of the drive slot.
    image:graphic showing how to remove a ZS3-2 controller disk drive
  7. After 15 seconds, navigate to the Hardware > Maintenance screen, and click the right-arrow icon image: on the system controller to verify that the software has detected that the drive is not present.
  8. Align the replacement drive with the drive slot.
  9. Press on the release button to slide the drive into the chassis until the release lever moves slightly inward.
    image:graphic showing how to insert a ZS3-2 controller disk drive
  10. Press the release lever fully closed with a click, securing the drive into the drive slot.
    image:graphic showing how to close a ZS3-2 controller disk drive lever

    The Oracle ZFS Storage system software automatically detects and configures the new drive. The device appears in the BUI Maintenance > Hardware screen when you view details for the controller or drive shelf.

Power Supplies

Storage controllers are equipped with redundant hot-swappable power supplies. If a power supply fails and you do not have a replacement, leave the failed power supply installed to ensure proper air flow. A faulted power supply is indicated by an amber colored status LED.

Replacing the ZS3-2 Controller Power Supplies

  1. Gain access to the rear of the storage controller where the faulted power supply is located.
  2. If a cable management arm (CMA) is installed, press and hold the CMA release tab and rotate the arm out of the way.
    image:graphic showing how to release the ZS3-2 controller cable management arm
  3. Disconnect the power cord from the faulted power supply.
  4. Press the release tab to the left and pull on the handle.
  5. Continue to pull on the handle to slide the power supply out of the chassis.
    image:graphic showing how to pull out a ZS3-2 controller power supply
  6. Align the replacement power supply with the empty power supply chassis bay.
  7. Slide the power supply into the bay until the power supply seats and the release tab clicks.
    image:graphic showing how to install a ZS3-2 controller power supply
  8. Push the release tabs on the side of each rail and slowly push the storage controller into the rack, making sure no cables obstruct the path of the controller.
  9. Reconnect the data cables and the disk shelf cables.
  10. Connect the power cords to the power supplies. Verify that standby power is on, indicated by the Power/OK and SP status indicators flashing green on the front panel.
  11. After the SP indicator is solid, use a pen or other pointed object to press and release the recessed Power button on the front panel. The Power/OK status indicator next to the Power button lights and remains lit.
  12. Close the CMA, inserting the CMA into the rear left rail bracket.
  13. Go to the Maintenance > Hardware screen of the BUI. Click the right-arrow icon image: for the controller and then click power supply to verify that the online icon image: is green for the newly installed power supply.
Fan Modules

Removing a fan module is a cold-service operation. You must power off the appliance before you remove the fan module. There will be a loss of access to the storage unless the system is in a clustered configuration.

The status of each fan module is represented by a single bi-color LED. The LEDs are located on the motherboard near each fan module, and are visible from the rear panel, by looking through the grille below the risers.

Replacing the ZS3-2 Controller Fan Modules

  1. To locate the chassis you want to service, click the associated locator icon image: on the Maintenance > Hardware screen of the BUI or issue the set /SYS/LOCATE status=on command at the service processor (SP) prompt. The locate LED will flash on the controller chassis.
  2. Identify the faulted fan module by locating the corresponding Service Required status indicator or by clicking the locator icon image: on the Maintenance > Hardware screen of the BUI for the fan you want to replace.
  3. Power off the storage controller as described in Remove Power.
  4. Disconnect all cables and extend the controller from the rack as described in Extend the Storage Controller From the Rack.
  5. Remove the top cover as described in Remove the Top Cover.
  6. Grasp the green band of the fan module to be removed with your forefinger and press down on the fan module with your thumb.
  7. Pull the band straight up and lift the fan module out of the chassis.
    image:graphic showing how to remove a ZS3-2 controller fan module
  8. Align the replacement fan module into the fan tray slot. The green band is on the top of the fan module and the arrow points to the rear of the chassis.
    image:graphic showing how to install a ZS3-2 controller fan module
  9. Lower the fan module into the fan tray and press down until the module clicks securely in the fan tray.
    image:graphic showing how to press down on a ZS3-2 controller fan module
  10. Replace the top cover and tighten the two captive screws.
  11. Push the release tabs on the side of each rail and slowly push the storage controller into the rack, making sure no cables obstruct the path of the controller.
  12. Reconnect the data cables and the disk shelf cables.
  13. Connect the power cords to the power supplies. Verify that standby power is on, indicated by the Power/OK and SP status indicators flashing green on the front panel.
  14. After the SP status indicator is solid green, use a pen or other pointed object to press and release the recessed Power button on the front panel. The Power/OK status indicator next to the Power button lights and remains lit.
  15. Verify that the Fan OK status indicator is lit, and that the fault status indicator on the replaced fan module is dim.
Memory

Removing a DIMM is a cold-service operation. You must power off the appliance before you remove the DIMM. There will be a loss of access to the storage unless the system is in a clustered configuration.

To identify a general memory fault, go to the Maintenance > Hardware screen of the BUI, and click on the right-arrow icon image: on the controller. Then click DIMMs to locate the faulted component, indicated by the warning icon image: . To identify a specific memory module that has faulted, you can open the storage controller and use the amber status LEDs on the motherboard.

Replacing the ZS3-2 Controller Memory


Caution

Caution  -  This procedure requires that you handle components that are sensitive to static discharge, which can cause the component to fail. To avoid damage, wear an antistatic wrist strap and use an antistatic mat when handling components.


  1. Power off the storage controller as described in Remove Power.
  2. Disconnect all cables and extend the controller from the rack as described in Extend the Storage Controller From the Rack.
  3. Remove the top cover as described in Remove the Top Cover.
  4. Disconnect the cables attached to the drive backplane, and the cable attached to the USB board.
  5. Fully loosen the four screws securing the drive cage to the chassis (1).
  6. Raise the drive cage to the vertical position (2).
    image:graphic showing how to loosen and lift the ZS3-2 controller drive cage
  7. Fully loosen the thumbscrews that secure the air duct.
    image:graphic showing how to loosen screws to the ZS3-2 controller air duct
  8. Slide the left (L) thumbscrew bracket forward and off of the mounting pins.
  9. Slide the right (R) thumbscrew bracket rearward and off of the mounting pins. Set the thumbscrew bracket aside.
  10. Lift the air duct straight up and off the alignment pins. Set the air duct aside.
    image:graphic showing how to remove the ZS3-2 controller air duct
  11. Press the button on the midplane. An amber LED indicates the faulty DIMM.
  12. Press down and out on the release levers at both ends of the DIMM slot.
  13. Lift the DIMM up and out of the slot. Set the DIMM aside on an antistatic mat.
    image:graphic showing how to lift a ZS3-2 controller DIMM out of its slot
  14. Align the DIMM to the location where it installs into the slot. Ensure that the notch in the DIMM lines up with the key in the slot.
    image:graphic showing how to align a ZS3-2 controller DIMM for its slot
  15. Insert the DIMM into the slot, pressing firmly so that both release levers click closed.
    image:graphic showing how to install a ZS3-2 controller DIMM into its slot
  16. Replace and secure the air duct.
  17. Lower the drive cage to the horizontal position and with the cage slightly elevated, reconnect the power cable. Tighten the four screws. Reconnect the cables to the drive backplane and the cable attached to the USB board.
  18. Replace the top cover and tighten the two captive screws.
  19. Push the release tabs on the side of each rail and slowly push the storage controller into the rack, making sure no cables obstruct the path of the controller.
  20. Reconnect the data cables and the disk shelf cables.
  21. Connect the power cords to the power supplies. Verify that standby power is on, indicated by the Power/OK and SP status indicators flashing green on the front panel.
  22. After the SP status indicator is solid green, use a pen or other pointed object to press and release the recessed Power button on the front panel. The Power/OK status indicator next to the Power button lights and remains lit.

    The Maintenance > Hardware screen of the BUI provides status of the replacement on the Details page for DIMMs.

PCIe Cards and Risers

Removing a PCIe card is a cold-service operation. You must power off the appliance before you remove the card. There will be a loss of access to the storage unless the system is in a clustered configuration.

Go to the Maintenance > Hardware screen of the BUI and click the right-arrow icon image: on the controller, and then click Slots to locate the faulted component.

Replacing the ZS3-2 Controller PCIe Cards and Risers


Caution

Caution  -  This procedure requires that you handle components that are sensitive to static discharge, which can cause the component to fail. To avoid damage, wear an antistatic wrist strap and use an antistatic mat when handling components.


  1. Power off the storage controller as described in Remove Power.
  2. Disconnect all cables and extend the controller from the rack as described in Extend the Storage Controller From the Rack.
  3. Remove the top cover as described in Remove the Top Cover.
  4. Locate the PCIe card position in the storage controller, see PCIe Options.
  5. Fully loosen the two captive screws securing the riser to the motherboard.
    image:graphic showing how to loosen the ZS3-2 controller motherboard screws
  6. Lift the riser straight up and out of its socket on the motherboard.
    image:graphic showing how to remove the ZS3-2 controller motherboard
  7. Disconnect any internal cables attached to the PCIe cards installed in the riser.
  8. Swing the retainer to its fully open (120 degrees) position.

    Note that the riser 3 latch is slightly different than the latch for riser 1 and 2.


    image:graphic showing how to open a ZS3-2 controller PCIe card retainer
  9. Lift the PCIe card off of the bracket alignment pin and out of the socket.
    image:graphic showing how to remove a ZS3-2 controller PCIe card
  10. Position the replacement PCIe card with where it will install into the riser. The PCIe card bracket mates with the alignment pin and the socket of the riser.
    image:graphic showing how to install a ZS3-2 controller PCIe card
  11. Press the PCIe card into the socket.
  12. Swing the retainer to its fully closed position. If there is resistance, check the alignment of the PCIe card bracket and try again.
    image:graphic showing how to close a ZS3-2 controller PCIe card retainer
  13. Align the riser to the location where it installs into the chassis.
  14. Reconnect any previously removed internal cables to the PCIe card installed in the riser, if doing so will ease installation of the riser.
  15. Lower the riser card onto the motherboard and press the card edge connector securely into the socket. The bracket of the riser (riser 2 and 3) overlaps the bracket of the adjacent riser.
    image:graphic showing how to install a ZS3-2 controller riser card onto the motherboard
  16. Tighten the two captive screws that secure the riser to the motherboard.
  17. Replace the top cover and tighten the two captive screws.
  18. Push the release tabs on the side of each rail and slowly push the storage controller into the rack, making sure no cables obstruct the path of the controller.
  19. Reconnect the data cables and the disk shelf cables.
  20. Connect the power cords to the power supplies. Verify that standby power is on, indicated by the Power/OK and SP status indicators flashing green on the front panel.
  21. After the SP status indicator is solid green, use a pen or other pointed object to press and release the recessed Power button on the front panel. The Power/OK status indicator next to the Power button lights and remains lit.
  22. Go to the Maintenance > Hardware screen of the BUI, and click the right-arrow icon image: on the controller. Then, click Slots to verify the status of the new component. The online icon image: should be green.
USB Flash Drive

Removing the USB flash drive is a cold-service operation. You must power off the appliance before you remove the USB. There will be a loss of access to the storage unless the system is in a clustered configuration.

The USB flash drive is located in the forward-most USB socket at the center rear of the motherboard, labeled USB 1, near where Riser 2 installs.

Replacing the ZS3-2 Controller USB Flash Drive

  1. Power off the storage controller as described in Remove Power.
  2. Disconnect all cables and extend the controller from the rack as described in Extend the Storage Controller From the Rack.
  3. Remove the top cover as described in Remove the Top Cover.
  4. If a PCIe card installed in Riser 2 prevents you from accessing the USB drive, remove Riser 2.
  5. Grasp the USB drive and pull it straight up and out of the chassis.
    image:graphic showing how to remove a ZS3-2 controller USB drive
  6. Position the replacement USB drive to where it installs onto the motherboard. The USB drive installs into the USB socket that is most forward. The socket is labeled USB 1.
  7. Gently insert the USB drive into the USB socket.
  8. If you removed Riser 2 to access the USB drive, reinstall Riser 2.
  9. Replace the top cover and tighten the two captive screws.
  10. Push the release tabs on the side of each rail and slowly push the storage controller into the rack, making sure no cables obstruct the path of the controller.
  11. Reconnect the data cables and the disk shelf cables.
  12. Connect the power cords to the power supplies. Verify that standby power is on, indicated by the Power/OK and SP status indicators flashing green on the front panel.
  13. After the SP status indicator is solid green, use a pen or other pointed object to press and release the recessed Power button on the front panel. The Power/OK status indicator next to the Power button lights and remains lit.
Battery

Removing the battery is a cold-service operation. You must power off the appliance before you remove the battery. There will be a loss of access to the storage unless the system is in a clustered configuration.

You might need to replace the battery if the storage controller fails to maintain the proper time when powered off and disconnected from the network. You will need a small (No.1 flat-blade) non-metallic screwdriver or equivalent.

Replacing the ZS3-2 Controller Battery

  1. Power off the storage controller as described in Remove Power.
  2. Disconnect all cables and extend the controller from the rack as described in Extend the Storage Controller From the Rack.
  3. Remove the top cover as described in Remove the Top Cover.
  4. Remove Riser 1.
  5. Press the tab of the battery receptacle forward to release the battery. The battery pops up.
    image:graphic showing how to release the ZS3-2 controller battery
  6. Lift the battery out of the receptacle and set it aside.
  7. Position the battery where it will install into the receptacle, with the positive (+) side of the battery facing up.
  8. Press the battery into the receptacle until you hear a click.
    image:graphic showing how to install the ZS3-2 controller battery
  9. Install Riser 1.
  10. Replace the top cover and tighten the two captive screws.
  11. Push the release tabs on the side of each rail and slowly push the storage controller into the rack, making sure no cables obstruct the path of the controller.
  12. Reconnect the data cables and the disk shelf cables.
  13. Connect the power cords to the power supplies. Verify that standby power is on, indicated by the Power/OK and SP status indicators flashing green on the front panel.
  14. After the SP status indicator is solid green, use a pen or other pointed object to press and release the recessed Power button on the front panel. The Power/OK status indicator next to the Power button lights and remains lit.
  15. When the system has finished booting, log in and set the time using the steps in the task NTP BUI Clock in Oracle ZFS Storage Appliance Administration Guide .