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Oracle® ZFS Storage Appliance Customer Service Manual
For ZS3-x, 7x20 Controllers, and DE2-24, Sun Disk Shelves
To aid serviceability, the appliance detects persistent hardware failures (faults) and software failures (defects, often included under faults) and reports them as active problems on this screen. If the phone home service is enabled, active problems are automatically reported to Oracle Support, where a support case may be opened depending on the service contract and the nature of the fault.