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Oracle® ZFS Storage Appliance Customer Service Manual

For ZS3-x, 7x20 Controllers, and DE2-24, Sun Disk Shelves

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Document Information

Using This Documentation

Chapter 1 Introduction

Chapter 2 Hardware Maintenance

Chapter 3 System Maintenance

System

Introduction

System Disks

Support Bundles

Managing Support Bundles Using the BUI

Generating and Uploading a Support Bundle Using the BUI

Support Bundle Options

Managing Support Bundles Using the CLI

Initial Setup

Factory Reset

Updates

System Updates

Software Update Notification

Scheduling Software Notification Using the BUI

Scheduling Software Notification Using the CLI

Checking for Updates Using the BUI

Checking for Updates Using the CLI

System Update Overview

Preconditions

Update Health Checks

BUI

CLI

Troubleshooting Update Health Check Failures

Actions to Take to Resolve Health Check Alerts

Resolution Steps

Steps for Resolving Health Check Alerts

Deferred Updates

Reboot After an Update

Hardware Firmware Updates

Rollback

Fail-safe Rollback

Cluster Upgrade

Performing the Cluster Upgrade

Cluster States During Upgrade

Updating via the BUI

Unpacking and Verifying Media

Beginning the Upgrade

Rolling Back

Removing Update Media

Applying Deferred Updates

Updating via the CLI

Unpacking and Verifying Media

Beginning an Upgrade

Rolling Back

Removing Update Media

Applying Deferred Updates (CLI)

Passthrough x

Passthrough-x Deferred Update

User Quotas

User Quotas Deferred Update

COMSTAR

COMSTAR Deferred Update

Triple Parity RAID

Triple-Parity RAID Deferred Update

Dedup

Data Deduplication Deferred Update

Replication

Replication Deferred Update

Received Properties

Received Properties Deferred Update

Slim ZIL

Introduction

Snapshot Deletion

Snapshot Deletion Deferred Update

Recursive Snapshots

Recursive Snapshots Deferred Update

Multi Replace

Multi Replace Deferred Update

RAIDZ Mirror

RAIDZ/Mirror Deferred Update

Optional Child Dir

Introduction

Multiple Initiator Groups per LUN

Introduction

Support for Large Block Sizes

Support for Large Block Sizes

Sequential Resilvering

Sequential Resilvering

ConfigurationBackup

Configuration Backup

Backup Contents

Restore Impact

Security Considerations

Managing Configuration Backups Using the BUI

Create a Configuration Backup

Restore from a Saved Configuration

Delete a Saved Configuration

Export a Saved Configuration

Import a Saved Configuration

Managing Configuration Backups Using the CLI

Listing Configurations

Create a Configuration Backup

Restore from a Saved Configuration

Delete a Saved Configuration

Export a Saved Configuration

Import a Saved Configuration

Problems

Problems

Active Problems Display

Repairing problems

Related features

Logs

Logs

Alerts

Faults

System

Audit

Phone Home

BUI

Viewing Logs

Exporting Logs

CLI

Listing Logs

Viewing a Log

Viewing All Log Entries

Viewing Groups of Log Entries

Viewing Entry Details

Exporting Logs

Maintenance Workflows

Using Workflows

Workflow Execution Context

Workflow Parameters

Constrained Parameters

Optional Parameters

Workflow Error Handling

Workflow Input Validation

Workflow Execution Auditing

Workflow Execution Reporting

Versioning

Appliance Versioning

Workflow Versioning

Workflows as Alert Actions

Alert Action Execution Context

Auditing Alert Actions

Using Scheduled Workflows

Using the CLI

Coding the Schedule

Example: Device Type Selection

BUI

CLI

Downloading Workflows

Viewing Workflows

Executing Workflows

Support Bundles

The appliance can generate support bundles containing system configuration information and core files for use by Oracle support personnel for troubleshooting system problems. When the Phone Home service is enabled, support bundles are generated automatically and securely uploaded in response to faults. You can also manually generate and upload bundles using the BUI or CLI.

To facilitate support bundle uploads, you must first:

Once generated, support bundles are authenticated and securely uploaded to OracleService at https://transport.oracle.com. After a support bundle has been successfully uploaded, the support bundle and core files are automatically deleted from the appliance.

If you have not registered the appliance with Phone Home before a support bundle is uploaded, you are given the option to continue collecting the bundle for local analysis or to cancel the upload.

Managing Support Bundles Using the BUI

Use the following procedure to generate and upload a support bundle.

Generating and Uploading a Support Bundle Using the BUI

  1. Be sure the Phone Home service is configured for the appliance.

    If Phone Home is not configured, the following message is displayed:

    Note: You must register for Phone Home before uploading support bundles to Oracle Support. Continue to collect the bundle for local analysis, or Cancel to register your account and activate Phone Home.

  2. Go to Maintenance > System.
  3. Click the add icon image: next to Support Bundles.
  4. Enter the Service Request (SR) number that was provided to you by Oracle support. The SR format is 3-nnnnnnnnnn, where n is a digit between 0 and 9.

    Note -  If you do not enter an SR number, the support bundle will be deleted within 72 hours of arrival.

Support Bundle Options

For each support bundle currently being generated or uploaded or which has failed to upload, the following BUI options may be available:

Table 3-1  Support Bundle Options
Icon
Description
image:icon indicating an item can be canceled or 												closed
Cancel the current operation. If the bundle is being generated, it will be deleted. If the bundle is being uploaded, the upload will be cancelled and the appliance will not retry it later.
image:icon indicating to download an 												item
Download the support bundle.
image:icon indicating an item can be 												restarted
Try again to upload the bundle to support.
image:icon indicating an item can be discarded or 												destroyed
Cancel any pending operation and delete the support bundle.

Managing Support Bundles Using the CLI

To generate and upload a new support bundle, use the sendbundle command followed by the SR number:

loader:> maintenance system 
loader:maintenance system> sendbundle 3-7596250401
A support bundle is being created and sent to Oracle. You will receive an alert
when the bundle has finished uploading. Please save the following filename, as
Oracle support personnel will need it in order to access the bundle:

   /upload/issue/3-7596250401/3-7596250401_ak.9a4c3d7b-50c5-6eb9-c2a6-ec9808ae1cd8.tar.gz

To view details, use the list and select commands from the maintenance system bundles context in the CLI, as follows:

loader:maintenance system> bundles
loader:maintenance system bundles> list
Bundles:
BUNDLE                                    SRNUMBER          STATUS        PROGRESS
5ff532a2-2377-e72d-b0fe-f2efc2aa8aaf       -               Building          50  %

To select a bundle, specify the uuid only, or the SR number and uuid, as shown in the following examples:

loader:maintenance system bundles> select 5ff532a2-2377-e72d-b0fe-f2efc2aa8aaf
loader:maintenance system bundles 5ff532a2-2377-e72d-b0fe-f2efc2aa8aaf> show
Properties:
                     filename = /upload/uuid/5ff532a2-2377-e72d-b0fe-f2efc2aa8aaf/ak.
       5ff532a2-2377-e72d-b0fe-f2efc2aa8aaf.tar.gz
                       status = building
                         date = 2014-1-9 17:42:09
                         type = User initiated
                step_progress = 50
loader:maintenance system bundles> select 3-7596250401_9a4c3d7b-50c5-6eb9-c2a6-ec9808ae1cd8 
loader:maintenance system bundles 3-7596250401_3f6c9960-ef06-68df-c5f9-ec640e807ad3> list
Properties:
          filename = /upload/issue/3-7596250401_3f6c9960-ef06-68df-c5f9-ec640e807ad3.tar.gz
          status = uploading
            date = 2014-1-9 17:42:09
            type = User initiated
                step_progress = 14.709744730821669

These read-only properties indicate that the appliance is 14% of the way through uploading the file. To retry a failed upload or cancel a pending operation, enter the retry and cancel commands respectively.

To delete a support bundle, use the destroy command.