Charts (P to Z)

Production Availability (Landing Pad)

Location: On the landing pad, which is the Oracle Pulse home screen.

This tile shows the percentage availability of all your organization's live, production Oracle Managed Cloud Services for the last two months. Availability is calculated based on complete outages and does not include service interruptions.

Tap the tile to open the data view, showing the percentage availability of each environment for all services over the previous and current month to date. Note that environments are labeled 'instances' in this view and are listed along with their environment alias, labeled 'instance ID'.

Note:

If the production availability is between 0% and 100%, tap this tile to open the data view.

If the production availability is 0%, 100%, or N/A (not available), tapping the tile does not open the data view.

Production Availability (Service Dashboard)

Location: Open the Service Dashboard. The Overview is displayed by default.

This widget shows production availability of this service for the selected time interval as well as analysis of outages. It provides a basis for investigating any outages, showing the outage cause and identifying delays in restoration of service. Availability is calculated based on complete outages and does not include service interruptions.

Chart View: The chart view shows one vertical red line for each day that had at least one outage, regardless of the number of outages or duration of outage(s).

Table View: The table view shows all outages for this service for the selected time interval. It identifies the environment affected as well as the outage duration and category. The number of unplanned outages is displayed, with the duration of outages for which Oracle was responsible and for which your organization is responsible clearly differentiated. Additionally, the average time to recover from any outage is listed.

For each environment, the table lists the SR number and outage type and category. It also lists the outage start and end times, the time to restore the outage, and problem summary.

Production Availability by Environment (Customer Dashboard)

Location: Open the Customer Dashboard. The Overview is displayed by default.

This widget shows the percentage availability of every production environment associated with all your organization's Managed Cloud Services. Availability is calculated based on complete outages and does not include service interruptions.

Chart View: The chart view shows the downtime and percentage availability for every production environment from all your organization's Managed Cloud Services over the selected time interval.

Data View: The data view shows production outages for all environments from your organization's Managed Cloud Services. It shows all environments for each service, the service request (SR) number associated with the outage, and the outage type and category. It also lists the outage start and end times and the time to restore the outage. The problem summary describes the impact and root cause of the outage and any other relevant information.

Production Availability by Service (Customer Dashboard)

Location: Open the Customer Dashboard. The Overview is displayed by default.

This widget shows the percentage availability of all your organization's live, production Managed Cloud Services, over the selected time interval. Availability is calculated based on complete outages and does not include service interruptions. Toggle between the chart view and the Data View using the symbol in the bottom right corner.

Chart View: The chart view, showing the percentage availability of all services, is calculated from the sum of availability percentages for all production environments in that service. Availability of services in implementation phase is not included. If a service is not displayed in this chart, you can check the service phase and Go Live dates in the table at the bottom of the home screen.

Data View: The data view shows all outages for a given service, including the environment, service request (SR) number, and outage type and category. It also lists the outage start and end times and the time to restore the outage. The problem summary, which the SDM has reviewed, describes the reasons for the outage and any other relevant information.

Recent Storage Activity (Landing Pad)

Location: On the landing pad, which is the Oracle Pulse home screen.

This tile shows the percentage change in storage activity since the date displayed. An increase of 5% or more in storage usage over one week is considered significant. If your storage usage increases by more than 5% in one week, Oracle recommends that you contact your Oracle service delivery manager (SDM) to discuss the increase.

Recommendations (Customer Dashboard)

Location: On the Customer Dashboard, tap Recommendations.

The Recommendations option shows actions that you can choose to take to improve performance, security, or other aspects of a service or environment. Drawn directly from a Managed Cloud Service repository of optimal configurations, recommendations are generated as part of periodic maintenance on environments.

Types of recommendations:

Current Recommendations - These recommendations have been approved by a planner and presented to you in an RFC. If approved, the RFC will be applied to the named environment.
Implemented Recommendations - These recommendations have been applied to the named environment.
Rejected Recommendations - These recommendations have been presented in RFCs but have been rejected and therefore were not applied to the named environment.

Recommendations (Service Dashboard)

Location: On the Service Dashboard, tap Recommendations.

Recommendations are actions that you can choose to take to improve performance, security, or other aspects of a service environment. Drawn directly from a Managed Cloud Service repository of optimal configurations, recommendations are generated as part of periodic maintenance on environments.

Types of recommendations:

Current Recommendations - These recommendations have been approved by a planner and presented to you in an RFC. If approved, the RFC will be applied to the service instance.
Implemented Recommendations - These recommendations have been applied to the service environment.
Rejected Recommendations - These recommendations have been presented in RFCs but have been rejected and therefore were not applied to the service environment.

Recommendations (Environment Dashboard)

Location: On the Environment Dashboard, tap Recommendations.

Types of recommendations:

Current Recommendations - These recommendations have been approved by a planner and presented to you in an RFC. If approved, the RFC will be applied to the service environment.
Implemented Recommendations - These recommendations have been applied to the service environment.
Rejected Recommendations - These recommendations have been presented in RFCs but have been rejected and therefore were not applied to the service environment.

Refreshes (Service Dashboard)

Location: On the Service Dashboard, tap Refreshes.

The Refresh chart and table show the following information over the selected time interval.

Consumed Entitled Refreshes shows the number of refreshes used for environments associated with this service, from your refresh entitlement in the time interval selected. Your refresh entitlement includes your refresh allowance for implementation and production phases. It also includes any additional refreshes that you have purchased. This information is calculated and maintained automatically. If there are any discrepancies, contact your Oracle service delivery manager (SDM).
Consumed Purchased Refreshes shows the number of additional purchased refreshes used for environments associated with this service, in the time interval selected.
Overage shows the number of refreshes, if any, that used for environments associated with this service, in excess of your entitled and purchased refreshes.

Service Transactions (Customer Dashboard)

Location: Open the Customer Dashboard. The Overview is displayed by default.

This widget shows a summary of all monitored transactions for all your organization's Managed Cloud Services, grouped by service. Tap the Transactions option on the navigation bar to see the full transactions table.

Transaction response times gives a sense of the performance of your services and environments and can indicate potential or actual issues. Your Oracle Service Delivery Manager (SDM) can work with you to identify these transactions and set up monitoring.

Note:

Where Business Transaction Monitoring (BTM) has been implemented, the Service Transactions widget displays populated transactions reports.

If BTM has not been implemented, the transaction widgets will show empty chart and data views.

You cannot flip the Service Transactions widget.

One or more beacons measures the response time of each monitored transaction. You can view the last time data was collected from the beacon(s) and compare the current value with the 30 day average.

Each transaction record shows:

Field	Description
Transaction Name	Name of the transaction being monitored
Collection Point	Name of the beacon(s) from which data is collected as part of monitoring
Last Collection	Time of the last data collection from the beacon(s)
30 Day Average	Average transaction time over the last 30 days

Service Transactions (Environment Dashboard)

Location: Open the Environment Dashboard. The Overview is displayed by default.

This widget shows records of all monitored transactions for the selected environment. Tap the Transactions option on the navigation bar to see the full transactions table for this environment.

Transaction response times give a sense of the performance of your services and environments and can indicate potential or actual issues. Your Oracle Service Delivery Manager (SDM) can work with you to identify these transactions and set up monitoring.

Note:

Where Business Transaction Monitoring (BTM) has been implemented, the Enviroment Transactions widget displays populated transactions reports.

If BTM has not been implemented, the Transactions option is hidden.

You cannot flip the Enviroment Transactions widget.

One or more beacons measure the response time of each monitored transaction. You can view the last time data was collected from the beacon(s) and compare the current value with the 30 day average.

Eact transaction record shows:

Field	Description
Transaction Name	Name of the transaction being monitored
Collection Point	Name of the beacon(s) from which data is collected as part of monitoring
Last Collection	Time of the last data collection from the beacon(s)
30 Day Average	Average transaction time over the last 30 days

Service Transactions (Service Dashboard)

Location: Open the Service Dashboard. The Overview is displayed by default.

This widget shows records of all monitored transactions for the selected service. Tap the Transactions option on the navigation bar to see the full transactions table for this service.

Note:

Where Business Transaction Monitoring (BTM) has been implemented, the Service Transactions widget displays populated transactions reports.

If BTM has not been implemented, the Transactions option is hidden.

You cannot flip the Service Transactions widget.

One or more beacons measure the response time of each monitored transaction. You can view the last time data was collected from the beacon(s) and compare the current value with the 30 day average.

Each transaction record shows:

Field	Description
Transaction Name	Name of the transaction being monitored
Collection Point	Name of the beacon(s) from which data is collected as part of monitoring
Last Collection	Time of the last data collection from the beacon(s)
30 Day Average	Average transaction time over the last 30 days

Severity 1 Changes (Landing Pad)

Location: On the landing pad, which is the Oracle Pulse home screen.

This tile displays all Severity 1 changes - that is, requests for change (RFCs) - created on production instances up to the date and time listed. Severity 1 indicates a complete loss of service for mission critical operations where work cannot reasonably continue

Tap the tile to see the following figures for each environment (labeled 'instance') and associated environment alias (labeled 'instance ID'):

Sev 1 RFCs - The number of severity 1 RFCs for the instance.
RFCs Awaiting Customer - The number of RFCs awaiting your input or approval to progress.

Note:

If your My Oracle Support (MOS) user account does not have privileges to view RFCs, this tile is hidden.

Severity 1 Incidents (Landing Pad)

Location: On the landing pad, which is the Oracle Pulse home screen.

This tile displays all Severity 1 incidents - that is, service requests (SRs) - created on production instances up to the date and time listed. Severity 1 indicates a complete loss of service for mission critical operations where work cannot reasonably continue.

Tap the tile to see the following figures for each environment (labeled 'instance') and associated environment alias (labeled 'instance ID'):

Sev 1 Incidents - The number of severity 1 SRs created for the environment.
EM Generated - The number of SRs automatically generated by Oracle Enterprise Manager (EM).
BTM Failures - Where business transaction monitoring (BTM) has been implemented, the number of monitored transactions that have exceeded the performance threshold.
Awaiting Customer - The number of SRs awaiting your action as a customer, that is, requiring your input or approval to progress.

Note:

If your My Oracle Support (MOS) user account does not have privileges to view SRs, this tile is hidden.

Storage Usage (Service Dashboard)

Location: Open the Service Dashboard. The Overview is displayed by default

This widget shows the storage used by each environment for the selected service. Your storage entitlement is usually allocated as needed across all environments. The Storage Usage chart can be useful in identifying environments that are consuming a disproportionate amount of storage.

Chart View: The chart view shows the entitlement, the total usage for all services and instances, and the storage usage for the selected service.

Data View: The data view lists the storage used by each environment as well as the category and subcategory.

Storage Usage (Environment Dashboard)

Location: Open the Environment Dashboard. The Overview is displayed by default

This widget shows the total storage used by this environment over the selected time interval.

Chart View: The chart view plots storage usage for this environment, compared with current entitlement and overall service storage.

Data View: The data view shows a breakdown by environment, category and subcategory of storage usage over the selected time interval.

Storage Usage by Service (Customer Dashboard)

Location: On the Customer Dashboard, tap Storage.

This widget shows the percentage of storage used by each of your organization's Managed Cloud Services. Your storage entitlement is usually allocated as needed across all services. The Storage Usage chart can be useful in identifying services that are consuming a disproportionate amount of storage.

Chart View: The chart view shows a breakdown of storage usage by service, as a percentage of total storage usage, for all your organization's Managed Cloud Services.

Data View: The data view lists all your organization's Managed Cloud Services. It displays the number of environments for each service, the total storage used by the environment, and the percentage of total storage that the service uses, as well as the category and subcategory.

Storage Usage versus Entitlement (Customer Dashboard)

Location: On the Customer Dashboard, tap Storage.

This widget shows overall storage usage for all your organization's Managed Cloud Services compared with your current entitlement, over the selected time interval.

Chart View: The chart view shows overall storage usage for all your organization's Managed Cloud Services compared with your current entitlement, over the selected time interval.

Data View: The data view provides detailed information about the total storage usage for each service, showing storage used per associated environment, category, and subcategory, for all your organization's Managed Cloud Services.

Storage Utilization versus Entitlement (Landing Pad)

Location: On the landing pad, which is the Oracle Pulse home screen.

This tile compares the amount of storage used by all your Managed Cloud Services with your purchased entitlement, on the last collection date. Your storage entitlement is usually allocated as needed across all services. This tile can be useful in identifying services that are consuming a disproportionate amount of storage.

Tap the tile to see the data view, listing the amount of storage used, in Gigabytes, and percentage of total storage used by each service.

Transaction Performance (Landing Pad)

Location: On the landing pad, which is the Oracle Pulse home screen.

This tile shows the number of transactions exceeding the threshold at the latest collection date and time. A transaction is a sequence of operations that is monitored as a single unit. Comparing transaction response times with the threshold value gives a sense of services' performance. If one or more transactions exceed the threshold, this can indicate potential or actual issues with the associated service.

Note:

Where business transaction monitoring has not been implemented, this tile is hidden.