1.4 Printing

SGD enables you to print from your applications to a printer attached to your computer.

Usually, you can choose the printer you want to print to. However, for some applications you might only be able to print to your default printer.

1.4.1 Managing Your Print Jobs

You use the Printing area of the workspace to manage your print jobs. The Printing area shows the number of jobs currently in the print queue and includes controls for managing your print jobs, as shown in Figure 1.15, “Printing Area of the SGD Workspace”.

Figure 1.15 Printing Area of the SGD Workspace

Printing Area of the SGD Workspace

When documents are printing, the workspace tells you how many print jobs are in the queue.

Click the Pause link to temporarily stop printing. The printer icon changes to show you when printing is paused, as shown in Figure 1.16, “Printing Paused Icon” .

Figure 1.16 Printing Paused Icon

Printing Paused Icon

If you pause printing, any print jobs that are pending are held in a queue until you either cancel them or resume printing.

Click the Resume link to start printing again after you have paused printing.

Note

If you are using a tablet device, only PDF print jobs can be resumed.

Click the Cancel All link to delete all your print jobs.

To manage print jobs individually, click the List All Jobs button. The workspace displays a list of all the print jobs in the queue, along with information about the job. For example, the number of copies and the printer to use.

If you have paused printing, click Resume Button  to print just that one print job.

To cancel a print job, click Cancel Button  .

1.4.2 Printing From UNIX Platform Applications

SGD enables you to print from UNIX platform applications to a printer attached to your computer.

1.4.2.1 Printing from UNIX Platform Applications to UNIX, Linux, or Mac OS X Platform Computers

From a terminal window on the application server, you can print a file to your default printer with the following command:

$ lp file

Alternatively, you can specify any client printer that your SGD Administrator has configured.

For example, if a client printer named salesprinter has been configured by your SGD administrator, you can use the following command:

$ lp -d salesprinter file

1.4.2.2 Printing from UNIX Platform Applications to a Windows Computer

The following command prints file to your default printer on the Windows computer:

$ lp file

You can also print to a port on the computer. For example:

$ lp -d LPT1: file

You can also print by specifying the universal naming convention (UNC) name of a network printer that is accessible from the computer. To use a UNC name, you must enclose the printer name in quotes and escape backslashes as appropriate for the shell. For example:

$ lp -d '\\\\PRTSERVER\\HPLJ5' file

To avoid problems with UNC names, you can print using a "friendly" name such as:

$ lp -d label-printer file

In this case, the friendly name must be configured by your SGD Administrator.

1.4.3 Printing From Windows Applications

SGD enables you to print from Windows applications to a printer attached to your computer.

1.4.3.1 Printing from Windows Applications to UNIX, Linux, or Mac OS X Platform Computers

If you print from a Microsoft Windows application to a UNIX, Linux, or Max OS X platform computer, you see the client printers that have been configured by your SGD Administrator.

See Section B.2.1, “Configuring Your Client Printers” for more information on how you can configure your own client printers.

1.4.3.2 Printing from Windows Applications to a Windows Computer

If you print from a Microsoft Windows application to a Microsoft Windows computer, you see some, all, or none of the printers that are attached to the client and also the printers that are attached directly to the application server.

1.4.4 PDF Printing

With SGD you can also use PDF printing. This avoids many problems with print drivers by using the Adobe PDF format.

SGD has two PDF printers: Universal PDF Printer and Universal PDF Viewer.

On Microsoft Windows computers, the Universal PDF Printer printer displays the print job as a PDF file in Adobe Reader, which then prints the PDF file to your default printer. The Universal PDF Viewer printer displays the print job as a PDF file in Adobe Reader. You can then decide whether to print or save the PDF file.

On UNIX, Linux, and Mac OS X platform computers, there is no difference between the Universal PDF Printer and Universal PDF Viewer printers, as the print job is always displayed as a PDF file in a PDF viewer. You can then decide whether to print or save the PDF file.

1.4.4.1 Using PDF Printing

From a Windows application, you print in the normal way and select either the Universal PDF Printer or the Universal PDF Viewer printer in the application's Print dialog box.

From an application running on a UNIX or Linux platform application server, you print in the normal way, specifying a PDF printer as part of the print command. For example:

$ lp -d "Universal PDF Printer" file
$ lpr -P "Universal PDF Viewer" file

The file must be a PostScript file, so the application must be able to output PostScript.

On Windows computers, the PDF file is displayed in the Adobe Reader. Depending on the printer you select, either of the following applies:

  • If the Universal PDF Printer printer is selected, the PDF file is printed automatically to your default printer. The Adobe Reader runs minimized and does not exit when the print job has finished.

  • If the Universal PDF Viewer printer is selected, the PDF file is displayed in the Adobe Reader window. You can then decide whether to print or save the file.

On UNIX, Linux, and Mac OS X platform computers, the PDF file is displayed in a PDF viewer. You can then decide whether to print or save the PDF file. There is no difference between the Universal PDF Printer and the Universal PDF Viewer printers, as the print job is always displayed in a PDF viewer.

1.4.5 Printing Troubleshooting

If you print from an application and the output does not appear, use the following table to check for possible causes.

Possible Cause

More Information

Have You Paused Printing?

Make sure that your workspace indicates that printing is not paused. See Figure 1.16, “Printing Paused Icon”.

Is Your Printer Set Up Correctly?

Make sure your printer is set up correctly. For example, by printing a web page to the printer from a browser.

Have You Printed To the Correct Printer?

You can choose a printer to print to. If you do not select a printer, output is sent to your default printer.

To see which printer is your default printer, point to the printer icon on your workspace. A message shows the name of your default printer.

If you want to change your default printer, you must log out of SGD, change the default printer, then log in to SGD again.

Is the Message "No Client Printer Available" Displayed?

Make sure that your workspace does not display a "No Client Printer Available" message and that the printer icon does not contains a red X. This means that SGD does not support printing for your computer or for your printer.

Your SGD Administrator might be able to help enable printing.

If none of the above solves your printing problem, contact your SGD Administrator.