You can use Crystal Ball for 15 days without activating a license. During this time, Crystal Ball runs with a trial license. All features are available during the trial. The Crystal Ball Welcome screen is displayed each time you start Crystal Ball and indicates how many days remain on the trial license before it expires.
Note: | These conditions are also true for Crystal Ball textbook licenses, except they are valid for longer than 15 days, usually 140 days, and must be activated as described in the following text. |
To activate a purchased Crystal Ball license, you must obtain an Oracle license code and enter the code into Crystal Ball.
Note: | You need local administrator privileges to license Crystal Ball for all users on a computer. However, you can license for a single user without administrator privileges. |
To obtain a license code:
You automatically will receive an email from Oracle with your Crystal Ball license code. The email, from licensecodes_ww@oracle.com, includes your Crystal Ball user name and serial number.
If you do not receive a license code email, ask your purchaser to contact Oracle at licensecodes_ww@oracle.com to request a Crystal Ball license code.
The email should include your name, email address, organization, Oracle Customer Support Identifier (CSI), or other unique identifier such as your Oracle customer ID number. Also, describe the environment where you will be installing Crystal Ball (desktop only or a multiuser computer).
If you are eligible for a license, you will receive a user name and serial number (the Crystal Ball license code).
When you receive the Crystal Ball license code, you can follow these steps to license Crystal Ball:
Download and install Crystal Ball, if you have not already done that.
You should have a supported version of Microsoft Excel on the same computer.
Tip:
If installation stops and a message is displayed that states you already have a version of Crystal Ball installed, be aware that this message can be triggered by the previous installation of other Oracle products, such as the Predictive Planning feature of Planning. Open Windows Control Panel and uninstall Crystal Ball when you find it in the Add/Remove Programs or Programs and Features list.
When the Crystal Ball Welcome screen is displayed, click Activate License. The Activate A License dialog opens.
Enter the user name from the Oracle email into the Username box.
Enter the serial number provided by Oracle into the Serial Number boxes.
You can copy it from the email and paste it into the first box. It will automatically paste correctly into the other boxes.
When you receive your Crystal Ball license code, follow these steps to license Crystal Ball:
Locate the username and serial number you received from Oracle and start Crystal Ball.
In the Username box of the Activate a License dialog, enter the username provided by Oracle. This is usually the e-mail address you provided when you downloaded Crystal Ball.
In the Serial Number boxes, enter the serial number provided by Oracle.
The easiest way to do this is to copy the serial number from an e-mail and paste it into the first Serial Number box (at the left). It automatically pastes correctly into the other boxes.
If you entered the serial number correctly, the license is activated instantly and a confirmation message is displayed. When you click OK in the confirmation message, the Crystal Ball Welcome screen is displayed. You can click Use Crystal Ball to start using Crystal Ball, or click another link. The Oracle Crystal Ball User's Guide describes the other links. Notice that you can click View Existing Licenses in the Activate a License dialog to review feature and expiration information for your license.
Note: | If you license Crystal Ball more than once, any previous licenses for version 11.1.1 or later are removed (although they are archived for display in the Existing Licenses dialog in case a previous license must be restored). |
If you need to open the Activate a License dialog after you have either started Crystal Ball or activated your license, select Resources, and then Licensing in the Help group at the end of the Crystal Ball ribbon (following the Tools group).
To perform a silent install, see Installing and Licensing Crystal Ball with a Script.