The current release of Crystal Ball products can run on 32-bit or 64-bit computers with separate installers for each bit level. See Before You Begin for a discussion of compatible bit levels of Crystal Ball, Microsoft Excel, and Microsoft Windows.
If the bit levels of these applications and your computer are not compatible, silent failures and warning messages can occur. These errors are more likely if you have a 64-bit computer, but can also occur if you attempt to use the 64-bit installer on a 32-bit computer. Possible errors are as follows:
32-bit computer—The installation fails with this message: “This installation package is not supported by this processor type. Contact your product vendor.”
Cause: You have probably attempted to use the 64-bit Crystal Ball installer.
Solution: Install again using the 32-bit Crystal Ball installer.
64-bit computer—An “Undetected Excel” warning occurs and installation continues but Crystal Ball does not start.
Cause 1: You have used the 32-bit Crystal Ball installer with 64-bit Microsoft Excel and Windows.
Solution 1: Uninstall Crystal Ball and install again using the 64-bit installer.
Cause 2: You have used the 64-bit Crystal Ball installer but have installed a 32-bit version of Microsoft Excel.
Solution 2: Uninstall Crystal Ball and install again using the 32-bit installer.