When you install Crystal Ball, a log of all of the settings and commands run during the installation of Crystal Ball is written to the %temp% folder of the computer with the file name cbmsiinstall.txt. If you have trouble installing Crystal Ball or receive Microsoft errors when using Crystal Ball, send this file to Crystal Ball Technical Support when you request assistance. To open the file, select Start, then Run and enter the following text into the Open dialog:
%temp%\cbmsiinstall.txt
The log file opens in Notepad. You can save it to the Desktop or My Documents to make it easier to attach to your e-mail.
To find other log files, set hidden folders and files to be visible in Microsoft Windows and then browse to C:\Documents and Settings\<your name>\Application Data\Oracle\Crystal Ball\11.0. If you are using Windows Vista or later, or just want to navigate quickly, enter the following location in My Computer or Windows Explorer: %appdata%\Oracle\Crystal Ball\11.0. Then, open the Logs folder to find the files.