The Oracle RTD Base Application consists of two types of application module, that together make up Oracle RTD best practices to apply on the Oracle RTD platform:
Base Inline Services, which are complete Inline Services with end to end workflows
Reference Library, whose modules each demonstrate a specific piece of Oracle RTD functionality
Base Inline Services are complete Inline Services that each address a general workflow. They can be customized to support an integration of Oracle RTD into a customer's own specific workflow, for example, E-Commerce Workflow, Contact Center Workflow, and so on.
Unlike specialized solutions, such as Siebel Intelligent Offer Generation with Oracle RTD, the Base Inline Services do not rely on any specific front end application or data schema. Instead, it is up to customers to configure the components of the Inline Services to align with their own front end user interfaces and customer data sources. This allows customers the full flexibility of applying the Oracle RTD best practices to their unique applications.
With the Base Inline Services, multiple use cases for Oracle RTD are pre-configured for customers to choose from, for decisioning and prediction as well as for real time analysis. Ultimately, customers may choose to use only a subset of a Base Inline Service to begin their Oracle RTD implementation, and utilize additional components in a later phase.
The Base Inline Service modules available with Oracle RTD Base Application are the following:
Base E-Commerce
Base Customer Service
For more information, see Part II, "Base Inline Services".
Reference Library Inline Services
Reference Library Inline Services are fully implementable Inline Services that demonstrate how to enable a desired piece of functionality within Oracle RTD.
Unlike the Base Inline Services that are in the Base Application, these examples do not support an end to end customer workflow and but rather demonstrate only one specific piece of functionality. However, these examples are aligned with components of the Base Inline Services to draw analogies as to how the components can be applied in an implemented solution.
Examples of Reference Library functionality supported by the Oracle RTD Base Application include numeric predictions in Oracle RTD and Oracle RTD batch implementation.
The Reference Library modules available with Oracle RTD Base Application are the following:
Numeric Predictions
Batch Processing
For more information, see Part III, "Reference Library"