Part II

Customer Service and Forensics

Part II of Administering Oracle Adaptive Access Manager provides information about the customer service and forensics tools of Oracle Adaptive Access Manager 11g Release 2 (11.1.2.3). Part II contains the following chapters:

• Chapter 4, "Managing Customer Service Representative Cases"

• Chapter 5, "Using Agent Cases for Fraud Investigation"

• Chapter 6, "Viewing Additional Details for Investigation"