C Troubleshooting

This appendix contains the following topics:

This section contains solutions to some issues that you might encounter using the auditing and signature applications.

C.1 Audit Processing Error

This error is issued if the creation of the Unique ID fails, or whenever a JDB call fails. An Audit Process Error is written in the jde.log.

Error Occurs Result
Right after a user presses OK or Delete when setting up the audit info. The user is brought back to the point before clicking the button.
Before a modal form interconnect when clearing the audit info of the parent form. The interconnect is not processed.
After returning from a modal form interconnect when restoring the audit info of the parent form. No more ERs are executed on that event. The user is brought back to the point before clicking the button.
Before deleting a row during the OK process on a transaction form (when restoring the audit info for the row to be deleted). The row is not deleted.
At the end of the delete process during the OK process on a transaction form (when restoring the audit info for the OK process). The rest of the OK process is not processed, and all transactions are rolled back.

An error can also occur while processing an asynchronous business function, right before calling jdeCallObject(), when setting the audit information for the current business function. As a result, the business function does not run. Instead of displaying a message box, the system writes the following message to the jde.log:

Audit Process Error: There has been an error running the following Business Function: BSFN Name.

C.2 SQL7032 Problems

If you are experiencing SQL7032 problems on the IBM i, and you are running on V5R1, apply the IBM PTF SI04448.