17 Message Center (Release 9.2.3)

This chapter contains the following topics:

17.1 Message Center Overview

The Message Center application (P980051X) provides access to both notifications and Work Center messages. The straightforward user interface allows you to view all of your messages in a list and perform various tasks, such as sorting messages, reading messages in the reading pane, deleting, and marking as unread.

For notification messages, you can also use any links included in the message and you can access the Subscription Manager application from the Message Center by using the Manage Subscriptions icon in the upper-right corner of the reading pane.

For Work Center messages, you can also view attachments, such as text attachments and JDE shortcuts, and launch the Work Center application.

For more information on notifications, see:

For more information on Work Center messages, see Chapter 9, "Messages and Queues"

17.2 Prerequisites

In order to see notifications in the Message Center, the notifications feature must be turned on and you must have subscribed to notifications.

In order to see the Work Center tab in the Message Center, you must have access to the Work Center application (P012503) and appropriate media object security.

For more information, see:

17.3 Using the Message Center

To access the Message Center:

  1. Log in to JD Edwards EnterpriseOne.

  2. In the upper-right corner of the screen, click your login name.

  3. Under the Personalization category, open the Manage Notifications menu.

  4. Select Message Center.

17.4 Working with Notification Messages

Use the Message Center to view notification messages that you've received.

To work with notification messages:

  1. Select the Notification List tab.

    The tab displays the number of unread messages in a red circle.

  2. Select All to view all notification messages or Unread to view only unread messages.

  3. Use the Search field to look for specific messages. The search runs over values in the Heading, Subject, Subscription Name, Category, Message, and Notification Date fields.

  4. Use the Sorted By: drop-down menu to sort by category, heading, notification date, role, subject, or subscription.

  5. Use the Ascending/Descendingicon to switch between ascending and descending sort order.

  6. Select the Show in Groups check box to group the messages by the sort criteria.

  7. When messages are shown in groups, you can expand and collapse the groups using the Triangleicon.

    The group header shows how many messages are in each group and has a delete icon that enables you to delete all of the messages in the group at once.

  8. Use the Collapseicon to collapse all of the groups that are open.

  9. The bar at the bottom of the messages shows you a total count of notification messages, as well as how many messages are displayed if that number is different.

  10. Use the Refresh icon on the left side of the bottom bar to retrieve any new notifications you may have received while in the Message Center.

  11. To view message details, click on the message and the details appear in the reading pane on the right side of the screen. There is no reading pane when the application is embedded in an EnterpriseOne page.

    Notice that the message also changes from unread to read and the number of unread messages in both the Notifications List tab and Notifications List on the EnterpriseOne toolbar decrease.

  12. You can use application links or delete individual notification messages by using the icons that appear when you hover over or select a message in the list.

    Starting with Release 9.2.3.2, a message can have multiple actions (such as application links) associated with it. If the notification message has more than one action, an Actions drop-down list is available when you hover over or select that message in the list. You can then select the action from the drop-down list. If there is just one action for the message, you will see a text link for that one action instead of the Actions drop-down list.

    With Release 9.2.3.3, the Actions drop-down list may contain, not only links to applications, but also links to notifications, orchestrations, URLs, EnterpriseOne reports, or BI Publisher reports, if the notification designer has included them in the message. Links to reports will take you to that report in the Work with Submitted Jobs application.

  13. Use the Additional Information icon, in the upper right corner, to view the following details about a notification message:

    • Message Information

      • Subject

      • Heading

      • Category

      • Received. Specifies the date and time a message was received.

      • Received (GMT). Specifies the date and time in GMT format.

    • Subscription Information

      • Subscription Name

      • Subscription Source. Specifies where the subscription was created. Values are "Assigned Subscriptions" or "My Subscriptions."

      • Subscription ID

      • Notification ID

      • Run As Subscriber. Specifies whether the notification was created with the Run As Subscriber option on or off. Values are "True" or "False."

17.5 Working with Work Center Messages

Use the Message Center to view any Work Center messages that you've received.

To work with Work Center messages:

  1. Select the Work Center tab.

    The tab displays the number of unread messages in a red circle.

    When you first view your Work Center messages, by default, they are sorted in ascending order by queue (02/MB UDC code) and shown in groups.

  2. Select All to view all Work Center messages or Unread to view only unread messages.

  3. Use the Search field to look for specific messages. The search runs over the date, queue, and subject fields only.

  4. Use the Sorted By: drop-down menu to sort by default (02/MB UDC code), message date, subject, or queue name.

    If sorting by date or subject, messages in the Deleted queue are hidden.

  5. Use the Ascending/Descendingicon to switch between ascending and descending sort order.

  6. Select the Show in Groups check box to group the messages by the sort criteria.

  7. When messages are shown in groups, you can expand and collapse the groups using the Triangleicon.

    The group header shows how many messages are in each group and has a delete icon that enables you to delete all of the messages in the group at once.

  8. Note that delete functions as it does in the Work Center. Deleting messages from any queue other than the Deleted queue, moves those messages to the Deleted queue. Deleting from the Deleted queue, permanently deletes the messages.

    Note:

    If you do not see the delete icon, you may not have permission to delete media objects. Contact your administrator.

    You cannot delete Work Center messages that have open tasks. You will receive an error message if one or more messages could not be deleted.

  9. Use the Collapseicon to collapse all of the groups that are open.

  10. The bar at the bottom of the messages shows you a total count of messages, as well as how many messages are displayed if that number is different.

  11. Use the Refresh icon on the left side of the bottom bar to retrieve any new messages you may have received while in the Message Center.

  12. To view message details, click on the message and the details appear in the reading pane on the right side of the screen. There is no reading pane when the application is embedded in an EnterpriseOne page.

    Notice that the message also changes from unread to read and the number of unread messages on the Work Center tab decreases.

  13. You can launch the Work Center, access attachments (text or JDE shortcuts), or delete individual Work Center messages by using the icons that appear when you hover over or select a message in the list.

    Starting with Release 9.2.3.2, a message can have multiple actions attached to it. An action might be an application shortcut. If the message has more than one action, an Actions drop-down list is available when you hover over or select that message in the list. You can then select the action from the drop-down list. If there is just one action for the message, you will see a text link for that one action instead of the Actions drop-down list.

    With Release 9.2.3.3, the Actions drop-down list may contain, not only links to applications, but also links to notifications, orchestrations, URLs, EnterpriseOne reports, or BI Publisher reports, if the notification designer has included them in the message

    Note:

    (Release 9.2.3.2) The Actions drop-down list for a Work Center message contains a subset of the attachment objects for that message. Only JDE shortcut attachments are included in the Actions drop-down list.
  14. You can also mark an individual message as read/unread, launch the Work Center, and delete the message using the icons in the upper-right corner of the reading pane.

    If you do not see the Mark as Read/Unread icon, the message is locked and read only. In this case, you must use Work Center to interact with the status of the message. This happens when:

    • The message is in a Sent, Deleted, or Archived queue.

    • The message requires a read receipt.

    • The message has workflow attached to it.

17.6 My Worklist

My Worklist is a composed page that includes the Message Center. In addition to Message Center, this composed page (CMP_1807020001JDE) also includes a Watchlist pane for watchlists to which the user has access, and the Orchestrator Health pane.

The Message Center in My Worklist functions the same way as described in this chapter. The only difference is that message details appear in a pop-up window instead of in the reading pane.

The Orchestrator Health pane in My Worklist provides a way to monitor the health of your orchestrations and notifications without having to access the Orchestrator Monitor. You can download My Worklist from the Update Center or by using Change Assistant. Search for the following bug numbers to do so:

  • 28129990 for Release 9.2

  • 28389398 for Release 9.1

For more information, see: