C Troubleshooting Mobile Enterprise Applications

This appendix contains the following troubleshooting topics:

C.1 Login Issues

Login Fails After User Launches the Mobile Enterprise Application

If the login fails after a mobile user launches the mobile enterprise application and enters the URL to connect to the server:

Application Not Compatible with Server Error Message

After logging in, the following message appears:

"This application is not compatible with the server you are connected to."

The user will not be able to continue using the application. The administrator must upgrade the EnterpriseOne Tools release to a compatible level for the application.

For a list of the EnterpriseOne mobile enterprise applications and the minimum EnterpriseOne Tools release required to run them, see the following document on My Oracle Support (login required):

Information Center for JD Edwards EnterpriseOne Mobile Applications (Doc ID 1637232.2)

https://support.oracle.com/rs?type=doc&id=1637232.2

C.2 Other Mobile Enterprise Application Issues

Data Dictionary Item with Global Override Causes Mobile Enterprise Application to Not Work as Desired

If a mobile enterprise application references a data dictionary (DD) item in EnterpriseOne, and the customer has updated the DD item in EnterpriseOne with a global override of the DD item description, the mobile enterprise application will throw a null pointer exception or an undefined error. The result is that the mobile enterprise application will not receive values from EnterpriseOne and the application will not work as desired.

A global override of the DD item description overrides a data item's row description and is not specific to any language or Jargon Code (system code). To fix this issue, in EnterpriseOne, remove the global override of the description and specify description overrides only for a specific language or Jargon Code. See "Understanding Jargon and Alternate Language Terms" in the JD Edwards EnterpriseOne Tools Data Dictionary Guide for more information.

Unable to View Data or Application Features

If login is successful, but users cannot see data or application features:

  • Make sure mobile users have the proper security permissions to access the EnterpriseOne mobile enterprise application.

  • Make sure mobile users have the proper security permissions to access the EnterpriseOne application used by the mobile enterprise application.

  • Make sure mobile users have the proper security permissions to access the data in the EnterpriseOne base application. If row security is defined that prevents users from seeing certain data in the base EnterpriseOne application, mobile users will not be able to see the data in the mobile enterprise application.

See the following topics in this guide for more information:

Unable to Work with Attachments

If you cannot work with media object attachments in a mobile enterprise application that supports attachments, you need to make sure that media object attachments are properly configured in the base EnterpriseOne application. Refer to the applicable base EnterpriseOne application documentation for more information. Use the following link to access the JD Edwards EnterpriseOne Applications Documentation Library:

http://docs.oracle.com/cd/E16582_01/index.htm