ORS Component Room Suites and PMS Component Room Environment

Component Room functionality can be handled in PMS without interfacing with ORS or it can be handled in a combined ORS and PMS environment. This topic consolidates information related to a combined ORS and PMS environment where inventory is shared and updated between the two systems through an OXI interface.

In a combined ORS and PMS environment, the PMS Component Rooms are referred to as Component Room Suites or Virtual Suites.
In a PMS, component suites are referred to as Component Rooms. For more detailed information on Component Rooms, refer to Room Types.

Definitions

Component Room Suite - For ORS purposes, when speaking of a configured room type comprised of two or more room types, we call it a Component Room Suite. The Component Room Suite is a configured room type that is made up of multiple inter- connecting rooms, each room defined as component room type. When a reservation is made for a Component Room Suite, OPERA deducts one room from the Component Room Suite room type, as well as one room from the Component Room Suite's component room types.

Virtual Suite - Virtual Suite functionality is available for configuration and operation in ORS - in an ORS and PMS-combined environment. In ORS, the multiple room types are linked together to form a Virtual Suite room type via the Components button on the room type configuration screen. Once room types have been linked together for the Virtual Suite room type, the Components check box on the room type configuration screen is automatically checked, indicating this is a Virtual Suite. To enable Virtual Suite functionality for use in a centrally managed environment, set the Reservations>Component Verification application parameter (visible in PMS only) to N. When the parameter is set to N, component room inventory is accounted for at the Room Type level. Inventory is viewed and maintained in both PMS and ORS systems. Refer below for Preliminary Setup and Overview of Virtual Suites Setup for ORS and PMS.

Preliminary Setup

To enable Component Room and Virtual Suite functionality and to ensure compatibility between ORS and PMS, the following application settings must be set:

In PMS, set the General>Component Rooms application function to Y.
In PMS, to make the inventory accounted for at the Room Type level, set the application parameter Reservations>Component Verification to N.
Note: If the Reservations>Component Verification application parameter is set to Y, the inventory accounted for is at the Room Number level. ORS does not handle room numbers, only room types, and thus may not accurately receive or update inventory. Virtual Suites configuration and operation in ORS is at the Room Type level only. For this reason, to ensure inventory is correct for both PMS and ORS, this parameter setting must be set to N.
In ORS there are no additional parameters or licenses required.

Overview of Component Room Suite Setup for ORS and PMS

The same Component Room Suite can be set up for both ORS and PMS. When the component room is booked either through ORS or PMS, the correct component room quantities automatically refresh for viewing and for further booking in both ORS and PMS databases. The reservation and availability match in both systems.

When configuring component rooms for use with both ORS and PMS, ensure the link between ORS and the PMS property is established (Configuration>Setup>External Database Setup).

1. In ORS, create Component Room room types using the template, in Configuration>Reservations>Room Classifications>Room Types.
Copy these new component room types into the desired property in ORS and enter the number of rooms for each type.
To configure the Virtual Suite, select the Component button and provide the desired rooms to create one Virtual Suite.
Enter the total number of rooms (ORS will automatically create dummy rooms and related links).
In PMS, follow steps 1-4 for the desired property. The Room Type should be the same as in ORS or else mappings are required.
In PMS, the number of rooms will be disabled so you need to configure the linked rooms from the Room menu.

ORS Steps for Virtual Suite Configuration

Configure the component room types and their inventory on the Room Types screen (Configuration>Reservations>Room Classifications>Room Types>New or Edit)
Create and configure the Virtual Suite room type (Configuration>Reservations>Room Classifications>Room Types>New or Edit.)
Select the Component button . The Suite Components screen appears where you add the component room types that make up this Suite.
Select OK to save your changes. The Room Types screen appears and the Component Room check box is flagged for the Suite Room Type.
Ensure that the Room Types are associated with Rate Codes and Rate Schedules, so they can be sold.
Note: As mentioned, Virtual Suite configuration in ORS is at the Room Type level only. For this reason, to ensure inventory is correctly affected when booking a Virtual Suite or its Components, the inventory counts must be identical for both the configured Virtual Suite and the Component Rooms comprising the Virtual Suite.

If you have more inventory in the Component than in the Virtual Suite, since ORS does not have a concept of room numbers, the system does not know which one of those Components is associated to the Virtual Suite and which ones are to be sold individually. The system will not decrement the Virtual Suite room type until all of the component room types (up to the number of Virtual Suites available in the system) are sold. Each component room type and the Virtual Suite room type must have the same amount.

In other words, if you have 10 1RFX component rooms and 5 Virtual Suites, you must first sell 5 1RFX components individually before the Virtual Suite inventory will begin to be reduced. Once you sell the 5 1RFX components, with 5 1RFX components remaining along with the 5 Virtual Suites, each time you sell one of the 5 1RFX components, the Suite inventory will also be deducted.

PMS Steps for Component Room Configuration

Refer to Preliminary Setup and perform those required steps.

Configure the component room types and their inventory on the Room Types screen (Configuration>Reservations>Room Classifications>Room Types>New or Edit).
Configure the Rooms (inventory) for the Component Rooms on the Room List screen. (Configuration>Reservations>Room Classifications>Room Types>New or Edit>Room Lists).
Create and configure the Component Suite Room Type (Configuration>Reservations>Room Classifications>Room Types>New or Edit).
Select the Component button. The Suite Components screen appears where you add the component room types that make up this Suite.
Configure the Rooms (inventory) for the Component Suite on the Room List screen. (Configuration>Reservations>Room Classifications>Room Types>New or Edit>Room Lists).
For each room, indicate the component rooms that make up that Suite room type (Configuration>Reservations>Room Classifications>Room Types>New or Edit>Room Lists>Component Rooms LOV).
Ensure that the Room Types are associated with Rate Codes and Rate Schedules, so they can be sold.

Reservation Flow

Book a Reservation in ORS for a Virtual Suite

Example: On the ORS Sales Screen/Rate Availability screen, the inventory listed for the three component room types (1RXS, 2RFD, and 3LFB) comprising the Virtual Suite, and the Virtual Suite room type itself (4SUITE), contain the same amount of inventory, i.e. 16.

Book a reservation for the Virtual Suite (4SUITE).
After making the reservation, note that the Detailed Availability screen (Ctrl+F2) displays the component room types comprising the Virtual Suite, and the Suite room type itself, as deducted by one room. The inventory amount for each is now 15.
The reservation and confirmation transfers to PMS.
After the reservation is received in PMS, the Suite and its components are all deducted by 1, matching the ORS inventory of 15. This can be viewed on the Detailed Availability screen for the property in PMS.

Book a Reservation in PMS for a Component Room

Example: On the Rate Query Details screen, the inventory for the component room types comprising the Component Room (1RXS, 2RFD, and 3LFB), and the Component Room room type itself (4SUITE), contain the same inventory amount, i.e. 15.

Book a reservation for the component room in PMS.
After making the reservation, note that the Detailed Availability screen (Ctrl+F2) displays the component room types comprising the Component Room, and the Component Suite room type itself, as deducted by one room. The inventory amount for each is now 14.
The reservation and confirmation transfers to ORS.
After the reservation is received in ORS, the Component Suite and its components are all deducted by 1, matching the ORS inventory of 14. This can be viewed on the Detailed Availability screen for the property in ORS.