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Gaming Lookup - OEDS
Select Miscellaneous>Lookup, select the Lookup button from the Profile Search screen, or choose the Lookup button from the Profile screen Options menu to search for a profile in an external Patron Tracking System (PTS) database.
You may also perform a lookup when creating a new reservation. From the Reservation screen select the ellipsis button on the Name field to display the Profile Search screen, from which you may select the Lookup button.
Note: When the Profiles>Force Auto Central Lookup application parameter is set to Y, you are guided to do a central lookup when creating a reservation if the name you enter on the reservation cannot be found in the Opera database. The central lookup can reduce the likelihood that a duplicate profile will be created when the guest's profile is not found by a profile search.
Note: The Membership>Lookup Type application setting may specify that lookups are available for any one or more of the following types of programs: guest loyalty program, scheduled activities program, and/or gaming program, depending on which programs are in use at the property. If your property uses two or more of these programs, you are prompted to choose the type of program to do a lookup when you select the Lookup button. To look up a profile in the PTS program, select the Gaming button.
Use this option to request a search of the PTS for a matching profile when the Opera Gaming Interface is installed. The Opera Gaming Interface requires an active Comp Accounting license (OPP_GCA) and an interface between Opera and the resort's PTS provided by OXI (license code OPX_GA1 or OPX_GA2).
The information provided on the Gaming Lookup screen will be submitted to the PTS when you select the OK button. The PTS will determine whether a player profile exists for this guest. If the PTS finds one or more possible matches, a list of potential matches will be presented. You may select one of the matches to create a new Opera profile that is based on the PTS profile, or to update the current Opera profile with information from the PTS profile. If you wish, you may continue to create a new Opera profile that is not based on any of the offered matches.
If you are working from the Profile screen Options menu, or if a guest record is selected on the Profile Search screen, or if you are working from a guest's Profile Membership List screen, information for the current guest will automatically appear on the Gaming Lookup screen. Provide the following information to perform a PTS profile lookup. When you are done, select the OK button to submit the lookup to the PTS system.
Player ID. Enter the guest's PTS player ID. If the guest has a membership card, position your cursor in the Player ID field and swipe the card. Opera will search the database on that membership number and display the matching profile, if one exists. The membership type set using the Comp Accounting>PTS Membership Type application setting is assumed.
Type/Keyword. (This field is available when the Profiles>Keyword application function is set to Y.) Select the down arrow to choose a keyword type, then enter the keyword in the field to the right. For example, if you select Social Security Number from the Type list of values, enter the 9-digit Social Security Number in the Keyword field to the right.
Name. The guest's last name. This field is required.
First Name. The guest's first name. This field is required.
City. The city portion of the guest's address.
State. The state portion of the profile's primary address.
Country. Select the down arrow to choose the country where the guest resides.
Postal Code. The postal code portion of the guest's address.
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