Areas of Responsibility
The list below describes of the areas of responsibility during a new or upgrade ADS installation:
MICROS Systems
- Installing the Opera Enterprise (ORS/PMS) system.
- Upgrading Opera to the latest available E-patch suitable for installation and the customer's requirements.
- Providing access to the installation packages through the MICROS Web site.
- Installing the Opera ADS interface.
- Conduct Opera ADS interface training.
- Ongoing support of the Opera ADS interface through the proper support channels.
Hotel
- Network connectivity and configuring the firewall of the hardware.
- Configuring Channel Management.
- Creating a profile and accounts receivable (AR) account for Expedia.
- Managing the ADS interface, including checking logs, disk space, etc.
- Managing ExtraNet.
- Monitoring Expedia faxes for ADS interface booking failures.
Expedia
- Initiating contact with the site for Direct Connect.
- Coordinating the implementation process.
- Ordering and staging (imaging) the interface PC (for Direct Connect at the PMS level only).
- Obtaining the SSL Certificate.
