Understanding the Channel Exception Queue

The Channel Exception Queue is used to record exceptions for GDS bookings when there is no record locator or International Air Transport Association (IATA) number within the message. The type of information displayed in the queue is determined by two OEDS Application Parameters; IATA EXCEPTION and RECORD LOCATOR EXCEPTION.

If the IATA EXCEPTION parameter is set to "Y" (yes), and request come from GDS without an IATA number, the IATA exception will display in the queue.
If the RECORD LOCATOR EXCEPTION parameter is set to "Y" (yes), and request come from GDS without a record locator, the record locator exception will display in the queue.

To access the Channel Exception Queue, select System Configuration>Channels>Channel Exception Queue. The Channel Exception Queue screen appears.

The Channel Exception Queue consists of three key areas – the search criteria, the grid, and the buttons area.

Search Criteria

The search criteria area allows you to find channel exceptions based on the parameters you enter. Select the appropriate search criteria, then the Search button.

GDS Property. The property.

Channel. The Channel.

Chain. The chain.

CRO. The central reservation office.

Grid

The grid area channel exception information, including the following fields:

Insert Date. The date the exception occurred.

Reason. The reason for the exception.

Status. The exception status, such as "pending".

GDS Property. The property.

Conf#. The confirmation number.

GDS Transaction No. The message ID from the message.

GDS Source. If the exception is a result of a missing IATA number, the source is GDS type A or GDS type B. If the exception is a result of missing record locator, the source is the GDS host.

GDS Rec Loc. The GDS record locator.

GDS Value. The GDS value.

CRS Value. The CRS value.

Buttons

Search. Performs a query based on the information entered in the Search Criteria area.

Clear. Clears the parameters entered in the Search Criteria area.

View. Allows you to view the details of the exception, as shown below:

Delete. Deletes the selected channel exception.