ORS Component Room Suites and PMS Component Room Environment
Component Room functionality can be handled in PMS without interfacing with ORS or it can be handled in a combined ORS and PMS environment. This topic consolidates information related to a combined ORS and PMS environment where inventory is shared and updated between the two systems through an OXI interface.
Component Room Suite - For ORS purposes, when speaking of a configured room type comprised of two or more room types, we call it a Component Room Suite. The Component Room Suite is a configured room type that is made up of multiple inter- connecting rooms, each room defined as component room type. When a reservation is made for a Component Room Suite, OPERA deducts one room from the Component Room Suite room type, as well as one room from the Component Room Suite's component room types.
Virtual Suite - Virtual Suite functionality is available for configuration and operation in ORS - in an ORS and PMS-combined environment. In ORS, the multiple room types are linked together to form a Virtual Suite room type via the Components button on the room type configuration screen. Once room types have been linked together for the Virtual Suite room type, the Components check box on the room type configuration screen is automatically checked, indicating this is a Virtual Suite. To enable Virtual Suite functionality for use in a centrally managed environment, set the Reservations>Component Verification application parameter (visible in PMS only) to N. When the parameter is set to N, component room inventory is accounted for at the Room Type level. Inventory is viewed and maintained in both PMS and ORS systems. Refer below for Preliminary Setup and Overview of Virtual Suites Setup for ORS and PMS.
To enable Component Room and Virtual Suite functionality and to ensure compatibility between ORS and PMS, the following application settings must be set:
Note: If the Reservations>Component Verification application parameter is set to Y, the inventory accounted for is at the Room Number level. ORS does not handle room numbers, only room types, and thus may not accurately receive or update inventory. Virtual Suites configuration and operation in ORS is at the Room Type level only. For this reason, to ensure inventory is correct for both PMS and ORS, this parameter setting must be set to N.
The same Component Room Suite can be set up for both ORS and PMS. When the component room is booked either through ORS or PMS, the correct component room quantities automatically refresh for viewing and for further booking in both ORS and PMS databases. The reservation and availability match in both systems.
When configuring component rooms for use with both ORS and PMS, ensure the link between ORS and the PMS property is established (Configuration>Setup>External Database Setup).
Note: As mentioned, Virtual Suite configuration in ORS is at the Room Type level only. For this reason, to ensure inventory is correctly affected when booking a Virtual Suite or its Components, the inventory counts must be identical for both the configured Virtual Suite and the Component Rooms comprising the Virtual Suite.
If you have more inventory in the Component than in the Virtual Suite, since ORS does not have a concept of room numbers, the system does not know which one of those Components is associated to the Virtual Suite and which ones are to be sold individually. The system will not decrement the Virtual Suite room type until all of the component room types (up to the number of Virtual Suites available in the system) are sold. Each component room type and the Virtual Suite room type must have the same amount.
In other words, if you have 10 1RFX component rooms and 5 Virtual Suites, you must first sell 5 1RFX components individually before the Virtual Suite inventory will begin to be reduced. Once you sell the 5 1RFX components, with 5 1RFX components remaining along with the 5 Virtual Suites, each time you sell one of the 5 1RFX components, the Suite inventory will also be deducted.
Refer to Preliminary Setup and perform those required steps.
Example: On the ORS Sales Screen/Rate Availability screen, the inventory listed for the three component room types (1RXS, 2RFD, and 3LFB) comprising the Virtual Suite, and the Virtual Suite room type itself (4SUITE), contain the same amount of inventory, i.e. 16.
Example: On the Rate Query Details screen, the inventory for the component room types comprising the Component Room (1RXS, 2RFD, and 3LFB), and the Component Room room type itself (4SUITE), contain the same inventory amount, i.e. 15.