Working with Project Issues

Contents

Issues are unexpected problems or questions raised during a project that require a plan of action and resolution. Use the Issues page to identify, prioritize, monitor, and manage project issues. The issues you add are associated with a specific project, but are not tied to the project WBS. The ability to view and create issues are controlled by feature settings and permissions that are set by your Administrator.

When you create an issue you can specify the priority, severity, category, owner, date, resolution and recommended action. When an issue is assigned to a particular user, a notification email is sent to that user. You can also attach documents and add notes to issues. The History tab allows you to view all changes that were made. You can also view, track, and monitor issues and their resolution by generating reports and dashboards.

You can view issues from several areas within EnterpriseTrack:

• My Work, Status and Timesheets: shows issues that are assigned to you.
• Project Module Menu (Project #): lists all issues associated with the project. From the Project Module Menu, select Go to > Issues.
• Dashboards: generates a dashboard based on your filter criteria. Use the Project Issues List, Project Activities List, or My Project Issues List dashboards.
• Reports: generates a report based on your filter and output criteria. Use the Project Issues, Non-WBS Activity Report, or the Activity Detailed Report.