This chapter describes the known problems and workarounds in Oracle Communications Convergence. Problems are grouped in the following sections:
This section groups together the general known issues for Convergence.
SR number: NA
Bug number: NA
This release of Convergence does not include support for mobile devices such as tablets and smart phones.
SR number: NA
Bug number: 21058516
Convergence cannot be integrated with Oracle Communications Calendar Server 6.3. However, when you run the init-config script to configure Convergence, you are presented with the option to select Calendar Server 6.3 as the provider of the calendar service in Convergence.
To work around this issue, do not select Calendar Server 6.3 when you configure Convergence using the init-config script.
SR number: NA
Bug number: 18234184
Java HotSpot Server VM warning: You have loaded library /opt/sun/comms/iwc/lib/libsetupSDKJNI.so which might have disabled stack guard. The VM will try to fix the stack guard now. It's highly recommended that you fix the library with 'execstack -c <libfile>', or link it with '-z noexecstack'. Finished Loading Default Properties...
This section groups together the known issues pertaining to the messaging service in Convergence.
This section groups together the known issues pertaining to the calendar service in Convergence.
SR number: NA
Bug number: 20968603
Oracle Communications Calendar Server can be configured to send event alarms to Oracle Communications Instant Messaging Server release 9.x. Convergence does not display instant messages for event alarms.
SR number: NA
Bug number: 18760552
When a user receives an iMIP/iTIP event notification email from Yahoo, the details do not properly display. The UI message format is broken, and RSVP options do not display correctly. In addition, the event isn't added to the calendar.
To work around this issue, add the channel option wrapsmtplonglines to control the Message Transfer Agent (MTA) behavior when it sees illegally long lines in incoming SMTP messages as per Editing MTA Channel Options. Also, manually add the event to your calendar.
See the Oracle wiki for more information:
https://wikis.oracle.com/display/CommSuite/Editing+MTA+Channel+Options
SR number: NA
Bug number: 17388807, 16773937
When a Yahoo user has been invited to an event and that Yahoo user has replied to the invitation, the organizer of the event is likely to have problems viewing the Yahoo user's response in the calendar event.
To work around this issue, refer to the email with the Yahoo user's response to the invitation.
SR number:
Bug number: 17386456
If a user display name includes double quotes (for example, display"name), that user cannot be added to an invitation.
There is no workaround for this issue.
SR number: NA
Bug number: 13495595
When using Convergence with a Japanese locale in Firefox and Safari, some labels for Calendar properties are incorrectly aligned.
To work around this issue, use Internet Explorer or Chrome.
SR number: NA
Bug number: 12822157
If an invitation in another status (open/accepted/declined/tentative) is present, then the sent invitations for that day aren't shown in the Sent invitations Print view.
SR number: NA
Bug number: 12800541
All-day events are shown on the day of the event as well as on the following day in the agenda and invitations day view.
SR number: NA
Bug number: 12774109
In Safari, after creating an event, upon returning to the day, week, or next7days views, the UI shows the time as starting from midnight, even though the time shown in the prior view is a different time.
SR number: NA
Bug number: 12270149
In the Convergence calendar module, you can create events quickly using the quick add event functionality. For non-English locales, the order in which fields are completed might change as the semantics of the language might differ from English.
To work around this issue, users must provide the event information in the same order required for the English locale.
This section groups together the known issues pertaining to the address book service in Convergence.
SR number: NA
Bug number: 20157382
Some group data is not properly migrated when you are migrating address book data to Contacts Server. Specially, when data is being migrated, individual contacts and groups are created, but the groups are empty.
To work around this issue, users have to manually add contacts to their groups.
SR number: NA
Bug number: 20129880
You cannot import a CSV file into Convergence when the Convergence address book service is provided by Contacts Server and the CSV file is localized in Japanese or German.
SR number: NA
Bug number: 12905669
When using Safari, when creating a new contact, some sections of the UI do not display properly after clicking on a plus (+) icon to add additional information. Information is not properly shown on the right side pane for new contact form when user tries to add more information by clicking on + sign under other information.
SR number: NA
Bug number: 12887221
Searching by display name or email address for a user that does not exist in your address book hangs the Convergence client in Internet Explorer 9.
To work around this issue, use a different version of Explorer or another browser.
SR number: NA
Bug number: 12864380
When using Convergence with a French locale, some labels for Address Book properties are incorrectly aligned.
SR number: NA
Bug number: 12813939
Convergence login fails if user has large number of pistore entries.
To work around this issue, reset following convergence parameters to accommodate long LDAP command delay:
ugldap.timeout
ab.storeentrieslimit
ab.pstore.lookthrulimit
Wait for ugldap.timeout to expire then refresh the Convergence login screen.
This section groups together the known issues pertaining to the instant messaging service in Convergence.
SR number: NA
Bug number: 20968603
Oracle Communications Calendar Server can be configured to send event alarms to Oracle Communications Instant Messaging Server release 9.x. Convergence does not display instant messages for event alarms.
SR number: NA
Bug number: 17434431
When a Convergence user is logged into more than one instance of Convergence and connects to the Facebook gateway, Facebook availability is granted to all Convergence instances, but is updated in only a single instance. Chat messages from Facebook are also received in this session only. Chat messages from all Convergence sessions are received in Facebook.
Use the Convergence instance whose buddy list includes Facebook contacts for chatting with Facebook buddies.
There is no work around to get all Convergence instances to update the Facebook availability.
There are no known issues pertaining to Convergence user options.
This section groups together the known issues pertaining to the Web real-time communication (WebRTC) service in Convergence.
SR number: NA
Bug number: 20303154, 20211855
When Convergence is integrated with Oracle WebRTC Session Controller, which is installed with Media Engine 7.0, Convergence cannot make outgoing calls to the public switched telephone network (PSTN), or outgoing PSTN calls get disconnected.
SR number: NA
Bug number: 20302366
In some cases, peer-to-peer video and voice calls do not work when Convergence is open in Firefox version 34 or 36.
To work around this issue, use an earlier or later version of Firefox, or use a different browser.
SR number: NA
Bug number: 18676752
If user1 is on a call and is sharing his screen with user2, then places the call on hold and accepts a video conference from another user, user2 continues to see the screen from user1.
SR number: NA
Bug number: 18670858
When Firefox with a valid Convergence session in progress terminates and the browser is restarted, the Convergence session is displayed and mail/calendar/AB/IM works as expected. But, a login popup to the WSC server is also displayed. Even when the user is not in the Convergence window and the popup had been dismissed previously, the popup keeps reappearing.
To work around this issue, the user should logout of Convergence and login again.
SR number: NA
Bug number: 18497072
If invitations are sent to multiple users at the same time to participate in a video conference, the joining participants cannot see the video conference.
To work around this issue, send out invitations one at a time and wait for each user to accept or decline the invitation before inviting another user.
SR number: NA
Bug number: 18379769
In Firefox, in a video conference that has lasted more than five minutes, switching the video mode to filmstrip fails to load.
To work around this issue, do not switch to the film strip view after five minutes of video conferencing.
SR number: NA
Bug number: 17072512
If you have customized the location of the Convergence main.html page, the WIT Server does not work.
To work around this issue, copy the webcom.swf directory from Convergence_Domain/docroot/iwc_static/layout/ to the same directory as your main.html page.
There are no known issues pertaining to the advertising module in Convergence.
This section groups together the known issues for the social features in Convergence.
SR number: NA
Bug number: 16870386
After logging into Convergence as a non-English user and connecting to Facebook, the Facebook login screen displays English instead of the Convergence selected language. If the user logs out and logs back in, the login screen still displays English.
In addition, when a non-English user connects to Facebook Chat in multinetwork Instant Messaging, the Facebook login screen displays English instead of the selected language.
SR number: NA
Bug number: 16670157
If you are using McAfee security, you might get a 403 CoachingSessionExceeded error when connecting to Facebook through the Convergence UI.
To work around this issue, users must copy and paste the URL to another browser tab to give access to the restricted site, then return to Convergence and try again.
This section groups together the known issues for Convergence customizations.
SR number: NA
Bug number: 12807684
Response of invalid commands with explicit fmt-out=text/json only return XML.
SR number: 1-473996841, 1-584006005, 1-622051802
Bug number: 12247522 (SUNBT6745772)
This issue occurs if you enable customization and perform the steps to add a custom language to Convergence, then log in as a user created in LDAP with a language preference set to the custom language (for example, Arabic). The UI displays text and aligns widgets left-to-right instead of right-to-left.
SR number: NA
Bug number: 12247514 (SUNBT6745757)
This issue occurs if you enable customization and perform the steps to add a custom language to Convergence, creating a directory structure as shown in this example:
c11n_Home/allDomain/nls/new_language/resources.js
Convergence does not load the directory and the Convergence UI never appears.
To work around this issue, create an empty resources.js file in the c11n_Home/allDomain/nls directory (in addition to the resources.js file in the new_language directory).