Understanding Credit Card Processing
The Contributor Relations credit card processing feature is a platform independent, component based, and secure tool that enables your organization to accept and process credit card payments for the receipt of gifts and membership dues. Administrators can use the online pages for background credit card processing, and self-service contributors can make credit card donations through pages in self-service Involvement for real-time credit card donations.
Credit card processing involves the following functional areas:
Entry of credit card information (through both core system and self-service pages).
Credit card authorization.
Credit card capture (settlement).
Credit card adjustment.
Support for multiple credit card types.
Real-time (self-service pages) and background (core system) processing.
Credit card transaction review.
In terms of security, this feature provides confidentiality of payment information, ensures integrity for all transmitted data, performs cardholder authentication, and maintains an audit trail of authorization and transaction capture.
There are two primary users of the credit card payment pages − organization employees and self-service contributors. The following table lists each user's possible modes of access.
|
User |
Access Page |
|---|---|
|
Organization Employee |
Gift Entry - Tender Detail button |
|
Gift Adjustment - Tender Detail button |
|
|
Membership Entry - Tender Detail button |
|
|
Membership Adjustment - Tender Detail button |
|
|
Self-Service Contributor |
Make a Donation - Payment Information page (accessible through the Ways to Give link on the Involvement Home page.) |
Administrators access the Gift Entry, Gift Adjustment, Membership Entry, and Membership Adjustment pages directly through the system's menu navigation to enter gifts and membership payments. The credit card entry page is accessible on each of these four pages using the Tender Detail button (if the tender type is set to a tender setup with a Credit Card special fields indicator).
Donors access the Make a Donation - Payment Information page through self-service Involvement functionality. To access this page, the donor must have an established transition ID or system ID and click either the Make your gift securely online link or the Invest in existing campaigns link on the Ways to Give page. Donors then enter gift information on the online giving pages that follow.