Understanding Application Diagnostics

PeopleTools Diagnostic Framework provides an interface enabling you to execute queries designed to investigate application problems and present the data in a standardized format that you can then share with PeopleSoft's Global Support Center.

The diagnostic framework provides:

• Dynamic prompting, enabling you to restrict queries and include transactional data.

• Output in XML, in addition to HTML.

• Send functionality, enabling you to send the output directly to the email address of the GSC support analyst working with you.

• Support for rowset retrieval.

Campus Solutions has delivered a number of diagnostic plug-ins, which are product-specific queries, with this release. We will post any plug-ins we develop post-GA on My Oracle Support.

See PeopleTools: Data ManagementPeopleSoft HCM: Application Fundamentals