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Canceling Refunds

If the system generates an error during the posting of a refund, you cannot continue processing the refund, and you cannot reverse it because the posting process did not finish. You must cancel the refund and post it again. This section discusses:

Note: You may never have to use the cancellation pages. They are designed solely as a safety measure for quick recovery.

Page Name

Definition Name

Navigation

Usage

Student Refund Cancellation

REFUND_HDR_CAN_SF

select Student Financials, then select Refunds, then select Reverse and Cancel Refunds, then select Cancel Student Refund, then select Student Refund Cancellation

Cancel a student refund and begin again if you encounter a problem during the posting process.

Corp Refund Cancellation

REFUND_ORG_CAN_SF

select Student Financials, then select Refunds, then select Reverse and Cancel Refunds, then select Cancel Corporate Refund, then select Corp Refund Cancellation

Cancel an organization refund and begin again if you encounter a problem during the posting process.

Access the Student Refund Cancellation page (select Student Financials, then select Refunds, then select Reverse and Cancel Refunds, then select Cancel Student Refund, then select Student Refund Cancellation).

Field or Control

Definition
Cancel

Select this check box next to the refund to cancel. When you save the page, the system cancels each selected refund and makes the Cancel check box unavailable.

Access the Corp Refund Cancellation page (select Student Financials, then select Refunds, then select Reverse and Cancel Refunds, then select Cancel Corporate Refund, then select Corp Refund Cancellation).

This page is identical to the Student Refund Cancellation page.