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Voiding Receipts

This section provides an overview of receipt voiding and discusses:

A processed or even a posted receipt may become invalid. A cashier could make a mistake when creating a receipt, a student's check could bounce, or an organization could stop payment on a check. In these cases, the Cashiering feature enables you to void a receipt.

Note: You can void receipts only for an open business day. If you want to void a receipt for a past business day, you must reopen the cashiering office for that business day.

Page Name

Definition Name

Navigation

Usage

Void Receipts

CSH_VOID_SECURE

select Student Financials, then select Cashiering, then select Cash Management, then select Void Receipts - Cashier

Using either SF or HR security, void the receipts created by you or any cashier who directly reports to you.

Void Receipts - All

CSH_VOID_RCPT

select Student Financials, then select Cashiering, then select Cash Management, then select Void Receipts- All

Bypassing SF or HR security, void any receipts that are created on a given business day.

Access the Void Receipts page (select Student Financials, then select Cashiering, then select Cash Management, then select Void Receipts - Cashier).

This page is identical to the Void Receipts - All page.

This page is intended for use by the majority of your institution's cashiering staff when voiding receipts. It is a secure page in that it permits you to void only receipts that you, the user, generated. If you are a supervisor, the page also enables you to void the receipts of any cashiers that directly report to you.

Field or Control

Definition
Void

Click next to the receipt that you want to void. When you click the button, the system requires you to select a void reason. After you select a void reason, the system voids the receipt, makes the Void button unavailable, and displays the Void Code representing the void reason that you selected.

When you void a corporate or student payment receipt, the system reverses any payments that were posted to the respective corporate or student account. In addition, it may issue a credit to any credit card payments depending on the status of the credit card transaction.

If the Cashier's office is set to Group Post, the credit is issued to the third party vendor but you must adjust the transaction on the student's account or corporation's account.

If the SF Merchant is set up for real time credits, then dependent on the third party vendor, the credit is sent automatically to the vendor when the receipt is voided. If the SF Merchant is not set up for real time credits, the batch job must be run.

Access the Void Receipts - All page (select Student Financials, then select Cashiering, then select Cash Management, then select Void Receipts- All).

This page represents an alternate receipt-voiding method that bypasses your security. Very few people at your institution should have access to this page. It is intended only for individuals that oversee all of your institution's cashiering activities such as a Vice Chancellor or a Chief Financial Officer. The page enables you to void any receipt created for an open business day.

Image: Void Receipts - All page

This example illustrates the fields and controls on the Void Receipts - All page. You can find definitions for the fields and controls later on this page.

Void Receipts - All page