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Creating and Updating Service Requests (Candidates)

Note: Now that research candidates can create service requests from the Candidate Center, you may want to consider disabling the Create button from the My Service Requests page.

Research candidates can create, view and update service requests in self service. To create a service request from the My Service Requests page, a research candidate performs the following steps:

  1. Select the request category.

  2. Select the request type for the request category.

  3. Select the request subtype for the request type (if a subtype is set up for the request type).

  4. Enter request details. Add one or more attachments if necessary after entering the request details.

  5. Submit the request.

Page Name

Definition Name

Navigation

Usage

My Service Requests

SSS_RS_VIEW_SR

select Self Service, then select Research Activities, then select Service Requests

A candidate can use this page to:

  • View the list of service requests that he or she has submitted.

  • Select a submitted service request to update it.

  • Begin creating a new service request.

The page displays the status of each submitted service request.

Select a Request Category

SSS_RS_REQCAT

select  Click the Create New Request button on the My Service Requests page

Candidate selects the request category for creating a new service request. Examples of request category could be Change related or Library related.

Select a Request Type

SSS_RS_REQTYP

select Click the Next button on the Select a Request Category page.

Candidate selects the request type for creating a new service request. For example, if candidate had selected Library related on the Select a Request Category page, then this page displays the request types set up for Library related request category, such as Library Card and Library Membership.

Select a Request Subtype

SSS_RS_REQSBT

select Click the Next button on the Select a Request Type page.

Candidate selects the request subtype for creating a new service request. For example, if candidate had selected Library Card on the Select a Request Type page, then this page displays the request subtypes set up for Library Card request type, such as Report Lost Library Card and Issue of New Library Card.

This page appears only if the institution has set up a subtype for the request type (setting up subtype is optional for an institution). If the institution has not set up a request subtype, and the candidate clicks the Next button on the Select a Request Type page, the My Request Detail page appears for request submission.

My Request Detail

SSS_RS_CRTE_SR

select Click the Next button on the Select a Request Subtype page.

Candidate can enter comments, attach files and submit the service request.

My Request Detail (View or Update)

SSS_RS_UPDATE_SR

select Click the service request link on the My Service Requests page

Candidate can view comments added by the administrator or add and update his or her comments. Candidate can add or view attachments related to the service request.